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Job Description Mandatory Skills: Cisco IPCC UC Skills - UCCE, CUIC, CVR, CVP, CUCM, Cisco IM presence. CUCM, Unity Connection, UCCX, Voice Gateways, CUBE, Packet Capture, Reading Logs Traces Debugs. Unified Contact Center Enterprise (UCCE) Cisco Unified Intelligence Center (CUIC) ICM CVR Agents Desktops, Finesse, CTIOS, AppSpace, PG. Advanced experience with ICM / UCCE scripting utilizing Script Editor. Understand UCCE Database Schema and ability to use queries against the databases. Troubleshooting UCCE, CVP, CUIC and Agent Desktops. Cisco ICM/CCMP/CVP/CUIC troubleshooting. Scripting for call flow change or Holiday request. Cisco Call Manager at some instances Cisco IPCC UC Skills - CUCX, CVP, CUCM, Cisco IM presence Hands on Experience with Cisco voice Devices Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway, Cisco IPT.
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