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About the role
Designation: Technical Voice support Work location : Hyderabad Shift : US shift Experience : Min 2+yrs Notice period : Only immediate joiners Graduation is must Roles and Responsibilities Provide technical support to customers through phone calls, emails, or chats. Troubleshoot and resolve customer issues related to software products. Collaborate with internal teams to escalate complex cases and ensure timely resolution. Maintain accurate records of customer interactions using CRM software. Meet performance targets for call handling time, first-call resolution rate, and quality metrics. Desired Candidate Profile 2-5 years of experience in international technical support (BPO/Call Centre). Strong communication skills in English language (spoken & written). Ability to work on rotational shifts including night shifts. Proficiency in handling international voice process calls with minimal accent. Interested candidates can contact HR 8310049303 for more info. Regards, HR Manager
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