IT Engineer

IT Operations & End-User Support

Act as an escalation point for the IT support queue, handling complex issues across endpoints, identity, and core SaaS applications (e.g., Google Workspace, Okta, Slack, Zoom, Atlassian).

Coordinate response efforts for IT incidents and outages, including troubleshooting, communication, and post-incident follow-up.

Manage internal user accounts, groups, and access (joiners/movers/leavers) across identity and critical SaaS systems.

Own and continuously improve onboarding and offboarding workflows in partnership with People, Security, and Hiring Managers.

Systems Administration & Tooling

Deploy, administer, and maintain IT systems and services (e.g., MDM, endpoint security, Zero Trust, collaboration tools, AI platforms, asset inventory).

Manage MDM-controlled endpoints (laptops and other devices), including provisioning, compliance policies, and OS / app updates.

Implement and maintain automations and workflows that minimize manual efforts in provisioning, access changes, and common support requests.

Security, Compliance & Controls

Implement and operate IT controls that support company security and compliance requirements (e.g., SOC 2, ISO 27001), including access reviews, asset management, and endpoint standards.

Partner with Security on evidence collection, control operation, and remediation of IT-related audit findings.

Ensure IT policies, standards, and runbooks are followed and kept current; contribute to drafting and improving these documents.

Documentation, Projects & Continuous Improvement

Construct and maintain IT guides, runbooks, and knowledge base articles for both end users and IT peers.

Collaborate with cross-functional teams (Security, Engineering, People, Finance, CX) on IT-related projects such as new tool rollouts, license rationalization, and process redesign.

Identify issues, define OKRs, and deliver end-to-end solutions that measurably improve reliability, security, or user experience.

Stay current on IT trends and emerging technologies; propose pragmatic improvements to our environment.