Source description
About the role
You will handle inbound and outbound customer calls related to technical issues. You will diagnose and troubleshoot hardware, internet, and application-related problems. It is important to provide accurate and timely resolutions while ensuring a positive customer experience. In case of complex issues, you will escalate them to the relevant teams. Keeping proper documentation of customer interactions and resolutions is also a part of your responsibilities. You are expected to meet quality, productivity, and customer satisfaction targets. - Excellent verbal and written communication skills in English are required for this role as it is a US Process voice support position. - Strong problem-solving and analytical abilities are essential. - Basic understanding of computers, operating systems, internet connectivity, and troubleshooting is necessary. - You should be able to work in a fast-paced customer support environment. - Willingness to work in 24/7 rotational shifts is a must. - Previous experience in technical support or customer service will be an added advantage. Please note, the location for this position is Thane. It is a Voice Process with a salary of up to 28,000 In-Hand per month. You will handle inbound and outbound customer calls related to technical issues. You will diagnose and troubleshoot hardware, internet, and application-related problems. It is important to provide accurate and timely resolutions while ensuring a positive customer experience. In case of complex issues, you will escalate them to the relevant teams. Keeping proper documentation of customer interactions and resolutions is also a part of your responsibilities. You are expected to meet quality, productivity, and customer satisfaction targets. - Excellent verbal and written communication skills in English are required for this role as it is a US Process voice support position. - Strong problem-solving and analytical abilities are essential. - Basic understanding of computers, operating systems, internet connectivity, and troubleshooting is necessary. - You should be able to work in a fast-paced customer support environment. - Willingness to work in 24/7 rotational shifts is a must. - Previous experience in technical support or customer service will be an added advantage. Please note, the location for this position is Thane. It is a Voice Process with a salary of up to 28,000 In-Hand per month.
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