Procurement Platform Support

Key Skills: Coupa, Procurement Operations, ERP Integrations, Jira, ServiceNow, ITSM Ticketing, Purchase Requisitions & Invoicing Roles & Responsibilities: Manage Coupa roles, permissions, approval workflows, purchasing policies, and system parameters.Monitor Coupa system performance and ensure compliance with global procurement standards.Support procurement operations including purchase requisitions, purchase orders, invoicing, and procurement best practices.Troubleshoot and resolve functional and technical incidents within SLA timelines, escalating complex issues when required.Support ERP integrations and data uploads while ensuring data accuracy and consistency across systems.Coordinate with internal stakeholders and vendors to resolve procurement platform issues effectively.Maintain documentation, knowledge base articles, and provide end-user guidance/training.Track incidents and requests through ITSM tools such as Jira or ServiceNow.Experience Required: 3-5 years of relevant experience with Coupa or similar procurement platforms.Strong understanding of procurement processes including purchase requisitions, purchase orders, and invoicing.Hands-on experience in Coupa support, operational troubleshooting, and workflow management.Experience supporting ERP integrations and data exchange processes.Familiarity with IT service management and ticket handling using Jira or ServiceNow.Good understanding of SLA management, issue tracking, and support operations.Education: Any Graduation Key Skills: Coupa, Procurement Operations, ERP Integrations, Jira, ServiceNow, ITSM Ticketing, Purchase Requisitions & Invoicing Roles & Responsibilities: Manage Coupa roles, permissions, approval workflows, purchasing policies, and system parameters.Monitor Coupa system performance and ensure compliance with global procurement standards.Support procurement operations including purchase requisitions, purchase orders, invoicing, and procurement best practices.Troubleshoot and resolve functional and technical incidents within SLA timelines, escalating complex issues when required.Support ERP integrations and data uploads while ensuring data accuracy and consistency across systems.Coordinate with internal stakeholders and vendors to resolve procurement platform issues effectively.Maintain documentation, knowledge base articles, and provide end-user guidance/training.Track incidents and requests through ITSM tools such as Jira or ServiceNow.Experience Required: 3-5 years of relevant experience with Coupa or similar procurement platforms.Strong understanding of procurement processes including purchase requisitions, purchase orders, and invoicing.Hands-on experience in Coupa support, operational troubleshooting, and workflow management.Experience supporting ERP integrations and data exchange processes.Familiarity with IT service management and ticket handling using Jira or ServiceNow.Good understanding of SLA management, issue tracking, and support operations.Education: Any Graduation