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About the role
ServiceNow Senior Architect Experience: 10 to 20 Years Offered CTC : to 42 LPA Location: Mumbai, Maharashtra; Delhi, Delhi Bengaluru, Hyderabad, Telangana Chennai, Tamil Kolkata, West Bengal Pune, Maharashtra Kochi, Kerala Work Mode: Hybrid Budget upto: - 42 lpa SUMMARY We are looking for a highly experienced ServiceNow Senior Architect to lead enterprise-wide ServiceNow architecture, platform governance, and solution delivery. The successful candidate will serve as the technical design authority, ensuring scalable, secure, upgrade-safe, and business-aligned ServiceNow implementations while mentoring technical teams and driving platform strategy. EDUCATION Bachelor's or master's degree in computer science, information technology, engineering, or a related discipline. TECHNICAL SKILLS • ServiceNow Architecture • ITSM • CMDB • CSDM • Flow Designer • IntegrationHub • JavaScript • REST APIs • SOAP APIs • Platform Governance • CSM • HRSD • ITOM • ITAM • Custom Applications • Enterprise Integrations CERTIFICATIONS • ServiceNow CSA • CIS – ITSM • ServiceNow Certified Technical Architect (CTA) EXPERIENCE • 10+ Years (Minimum 7+ Years on ServiceNow) KEY RESPONSIBILITIES • Define enterprise ServiceNow architecture and technical roadmap. • Serve as the design authority for platform customizations, integrations, and enhancements. • Govern platform standards, development guidelines, and upgrade-safe design practices. • Review and approve technical designs and implementation approaches. • Lead architectural discussions across multiple ServiceNow engagements. • Conduct platform health assessments covering security, scalability, and performance. • Guide implementation teams through solution design, development, testing, and deployment. • Mentor architects, developers, and technical leads. • Collaborate with executive stakeholders and business leaders. • Ensure compliance with ServiceNow best practices and governance frameworks. REQUIRED SKILLS & EXPERIENCE • 10+ years of IT experience with 7+ years on ServiceNow. • Proven experience leading enterprise ServiceNow implementations. - Strong expertise in ITSM. • Experience with CSM, HRSD, ITOM, ITAM, or custom applications. • Strong knowledge of JavaScript, Flow Designer, IntegrationHub, CMDB, CSDM, MID Server, REST APIs, and SOAP APIs. • Experience designing enterprise-scale ServiceNow architecture. • Excellent leadership, stakeholder management, and mentoring skills. ROLE NOTE This is a senior technical leadership role requiring hands-on architectural expertise, platform governance, enterprise solution design, and mentorship across multiple ServiceNow implementations.
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