Senior Architect - ServiceNow

ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS success story in India is continuing at a rapid pace. Further information at ZEISS India. Roles & Responsibilities Ensure the development and continuous improvement of tailored, near-standard solutions in collaboration with process owners and product owners to meet the growing need for information and to avoid technical debt Advise and provide functional support to internal departments, including the gathering, analysis, and structuring of requirements Take responsibility for holistic solution design that aligns business requirements with specifications as well as compliance and governance requirements Ensure the security, quality, and stability of the supported products and solutions throughout the entire lifecycle Work closely across teams and products with other ServiceNow product teams as well as relevant stakeholders Actively contribute as a central member of the DevOps product team to continuously optimize processes, platform usage, and delivery Design and implementation of enterprise-grade ServiceNow ITOM solutions including ITOM Visibility (Discovery, Service Mapping), ITOM Health, and Event Management Drive CMDB data quality, governance, and integration strategies as a foundation for ITOM and Asset Management use cases Architect scalable event ingestion, correlation, and operational intelligence solutions across global environments Define and implement integrations with monitoring tools, cloud platforms, and external data sources Align ITOM capabilities with HAM and SAM to ensure end-to-end transparency Embed AI capabilities and intelligent automation into ITOM solutions Leverage ServiceNow AI features (e.g., recommendations, virtual agents, predictive intelligence) to improve operational efficiency and user experience Education & Work Experience Completed a degree in computer science 8+ years of professional experience and proven success as a ServiceNow Solution Architect in the relevant ServiceNow products Experience in agile working structures and in the implementation of agile and hybrid projects with strong team skills Proven in-depth experience in managing ServiceNow implementation projects and integrating external systems Ideally, sound knowledge as a ServiceNow or Full Stack Developer ITIL Foundation Level and certification in project management are advantageous Strong hands-on experience with ServiceNow ITOM modules (Visibility, Health, Event Management) in a global enterprise environment Proven expertise in CMDB architecture, Discovery, Service Mapping, and event correlation Experience with integration of monitoring tools and AIOps platforms Solid understanding of HAM and SAM and their integration with ITOM Experience with AI/ML concepts applied in IT operations (e.g., predictive analytics, intelligent automation) Understanding of data-driven architectures and ability to leverage AI for operational insights Your ZEISS Recruiting Team: Saptarshi Chowdhury Step out of your comfort zone, excel and redefine the limits of what is possible. Thats just what our employees are doing every single day in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity. Apply now! It takes less than 10 minutes. ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS success story in India is continuing at a rapid pace. Further information at ZEISS India. Roles & Responsibilities Ensure the development and continuous improvement of tailored, near-standard solutions in collaboration with process owners and product o