Senior Digital Product Owner D365 - Retail & Commerce

Caterpillar is seeking a well qualified D365 Product Owner Retail & Commerce , responsible for supporting the full functional needs of the Caterpillar Enterprise Resource Platform (ERP) template for Caterpillar Dealers The Caterpillar ERP solution will be built on Microsoft Dynamics 365 Finance & Operations , with specialization in Retail & Commerce and preferred knowledge in Finance The ideal candidate will lead end to end implementations, architect scalable retail solutions, and drive integrations across enterprise systems, ensuring compliance with Microsoft standards while guiding organizations through digital transformation initiatives Additionally, the candidate will contribute to solutioning and developing D365 Retail & Commerce templates for implementation What You Will Do Product Vision & Strategy Define and own Dynamics 365 Retail & Commerce architecture , with Finance as a supporting domain Translate complex retail and dealer requirements into secure, high performing ERP solutions tailored for Caterpillar s industry Partner with stakeholders to define roadmaps, integrations, and reporting strategies across Retail, Commerce, and Finance Drive integration strategies between CE, F&O, third party, and legacy systems (including Dual Write and Dataverse) System Ownership Design and configure Retail, Commerce, POS, Pricing, Promotions, Loyalty, and Finance modules to meet Caterpillar dealer needs Stay current with Microsoft D365 updates and recommend architecture enhancements that improve retail operational efficiency Manage functional and technical interfaces, ensuring seamless integration with CE, ISV solutions, and Power Platform Requirements Definition Collaborate with Caterpillar, Caterpillar Dealers, and business stakeholders to elicit and document retail and commerce ERP requirements Conduct gap/fit analysis across Retail, Commerce, and Finance workstreams , ensuring compliance with Caterpillar s standards Prepare technical documentation and training materials for engineering teams, alongside non technical presentations for stakeholders Communicate dealer and customer feedback to technology teams to improve product quality and roadmap alignment Delivery & Execution Conduct risk assessments, root cause analysis, corrective actions, and quality assurance processes for retail operations Oversee issue resolution and corrective actions to maintain Caterpillar s quality and security standards Perform volume testing, regression testing, and end to end integration testing by modeling real world retail scenarios Create automated test cases/suites and utilize automated testing tools to perform and report on testing outcomes Release Management Partner with cross functional teams to manage release dependencies and clarify ERP requirements Manage DevOps pipelines, CI/CD, and environment strategies for Retail & Commerce projects Oversee Lifecycle Services (LCS) and Power Platform Admin Center (PPAC), planning testing before code releases across Dev/UAT/Prod environments Stakeholder Management Act as a product advocate within the engineering team, ensuring QA and testing insights are incorporated into product improvements Build strong relationships with Caterpillar Digital leads, external vendors, and Caterpillar Dealers to align ERP architecture with retail business goals Change Management Identify opportunities to improve dealer retail processes and drive operational consistency across Finance and Commerce Manage change requirements by incorporating risk assessments, QA insights, and corrective actions into ERP delivery User Training & Support Prepare technical and non technical documentation, workflows, and playbooks to ensure dealer understanding and adoption Collaborate with training departments to deliver Retail ERP training programs and provide ongoing support Assist in resolving or remediating ERP issues, ensuring smooth dealer operations What You Will Have ERP & Systems Knowledge (MS Dynamics 365 Retail & Commerce focus) Hands on experience with Microsoft Dynamics 365 Retail & Commerce (or related platforms) in a product or process leadership role Understanding of Retail configuration, POS, pricing, promotions, loyalty programs, and Finance integrations Awareness of Microsoft release cycles and ability to assess new features for business value Knowledge of retail product lifecycle management, including adoption and change management Business Analysis Strong understanding of retail and commerce operations : POS, promotions, loyalty, pricing, order fulfillment, and dealer/customer engagement Ability to identify gaps in retail processes and design system driven solutions Experience supporting KPIs such as sales uplift, customer retention, order accuracy, and margin optimization Decision Making and Critical Thinking Analytical skills to interpret retail and commerce performance metrics and identify opportunities for process improvement Ability to support retail leadership with actionable insights for cost optimization and operational agility Familiarity with reporting tools (eg, Power BI, Dynamics 365 dashboards) for retail performance Effective Communications Ability to translate technical requirements into business friendly terms Skilled at facilitating workshops, demos, and discussions with retail, IT, and dealer stakeholders Strong presentation and negotiation skills to align diverse stakeholders Collaborative approach to building consensus and driving adoption across departments Software Product Business Knowledge Proven experience owning a product backlog, defining roadmaps, and managing releases Skilled in writing clear user stories and acceptance criteria based on stakeholder input Comfortable leading sprint planning, reviews, and retrospectives with cross functional teams Ability to balance competing priorities and ensure alignment with business objectives Considerations For Top Candidates Participates in UAT cycles, validating Retail & Commerce scenarios with Finance as supporting expertise Strong background in software product management and ERP lifecycle ownership Proven experience as Product Owner, Retail Analyst, or Process Lead with end to end knowledge of POS, promotions, loyalty, pricing, and order fulfilment Familiarity with global dealer networks, retail operations, and industrial commerce best practices; Dealer/Rental industry exposure is a plus Hands on Agile/Scrum experience, driving backlog prioritization, sprint planning, and system enhancement delivery Skilled in reviewing, preparing, and maintaining high quality test scripts; executes functional, regression, integration, and performance testing with clear defect documentation Experienced in integration strategies (OData, REST APIs, DMF, Dual Write) and data migration for Retail & Commerce Proficient in Microsoft Fabric, Power BI, and Dynamics dashboards for reporting and performance monitoring Passionate about continuous learning, leveraging automation, AI Builder, and Copilot Studio to enhance ERP processes and drive innovation Experience 8 10+ years in ERP/CRM solution delivery, including 6+ years hands on with Dynamics 365 F&O/AX Hands on experience in end to end D365 implementations (minimum 6 full cycle projects) Experience with Agile/Scrum/SAFe methodologies, PI planning, and DevOps practices Exposure to global rollouts, multi entity implementations, and regulatory compliance Certifications (Preferred) Bachelor s degree in Retail, Commerce, Business Administration, Information Systems, or equivalent experience MB 320: Finance Functional Consultant Associate MB 330: Supply Chain Management Functional Consultant Associate MB 920: Dynamics 365 Fundamentals (ERP) Retail & Commerce focus