NOC Monitoring & Surveillance Technician III

Alarm surveillance and response to Network Element events, including: o Class 4 or 5 Voice Switches (5E/DMS/Metaswitch) o SS7 o AIN o NG911 o Central Office/Customer Transport events o Access network (DSLAMs, GPON OLTs) o Video network o Core IP routers and switches for LAN, WAN, ATM, ADSL, Internet, and other data offerings Tracking and monitoring maintenance performance and the impact on other processes Monitor and respond to CBT Security alarms using the Pegasys Security support system Monitor and respond to fire alarm system and building maintenance alarms Monitor ticket status and update log sheets daily Monitoring and following up on closed work items Respond to Network System outages and Emergency service conditions by following established procedures/protocols Effectively multi tasks to achieve specific measurable goals toward productivity and quality May be required to assist with the primary duties of other NOC profile May be required to cross train others Participates in 24/7 Surveillance center schedule; this schedule includes working other shifts, weekends, and holidays as needed Participates in disconnects, maintenance, and support functions of DS (digital signal) services Essential Functions: Demonstrated experience in at least one of the following areas: o Voice or data switching equipment o TDM or WDM transport equipment o GPON or VDSL access equipment Demonstrated experience understanding CBT support, element management and network monitoring systems Demonstrated experience using PCs Demonstrated experience understanding element management or network monitoring systems preferred Demonstrated experience in a call center or operations center environment