NOC Monitoring & Surveillance Technician II (Chennai)

Alarm surveillance and response to Network Element events, including: o Class 4 or 5 Voice Switches (5E/DMS/Metaswitch) o SS7 o AIN o NG911 o Central Office/Customer Transport events o Access network (DSLAMs, GPON OLTs) o Video network o Core IP routers and switches for LAN, WAN, ATM, ADSL, Internet, and other data offerings - Tracking and monitoring maintenance performance and the impact on other processes - Monitor and respond to CBT Security alarms using the Pegasys Security support system - Monitor and respond to fire alarm system and building maintenance alarms - Monitor ticket status and update log sheets daily - Monitoring and following up on closed work items - Respond to Network System outages and Emergency service conditions by following established procedures/protocols - Effectively multi tasks to achieve specific measurable goals toward productivity and quality - May be required to assist with the primary duties of other NOC profile - May be required to cross train others - Participates in 24/7 Surveillance center schedule; this schedule includes working other shifts, weekends, and holidays as needed - Participates in disconnects, maintenance, and support functions of DS (digital signal) services Essential Functions: Demonstrated experience in at least one of the following areas: o Voice or data switching equipment o TDM or WDM transport equipment o GPON or VDSL access equipment - Demonstrated experience understanding CBT support, element management and network monitoring systems - Demonstrated experience using PCs - Demonstrated experience understanding element management or network monitoring systems preferred - Demonstrated experience in a call center or operations center workplace .