Contact Center Solution Architect (Chicago, IL)

Responsibilities: 5+ years with Conversational AI technology - Chatbots both messages/voice with proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions. Experience integrating these chatbots on web/.com site and then API gateway integrations Orchestration of solutions designs involving above + Middleware + end data system /generative AI+RAG 8+ years of hands on technical experience in Contact Center & CX platforms 8+ years of experience with cloud technologies / infrastructure (AWS) Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices. Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI , IVR systems , chatbot/web chat solutions , and cloud-native web applications . Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms. Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments. Lead/design/architecting API integrations between internal platforms, external systems, and cloud services. Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions. Department: Preferred Vendors This is a contract to hire position Visit Careers at CEDENT Subscribe to be notified of new jobs If we don't have an open position that fits you, feel free to subscribe to our Talent Team email! Enter your name, email address and position(s) you're interested in, and whenever we open a new position matching your criteria we'll notify you immediately. * First name: * Last name: * Email address: * Send me openings in these areas: Vendor Managed Systems Direct Clients Preferred Vendors Scout I'm interested in: Management Non-mgt Subscribe Apply Now