Field Services Engineer (Boston, MA)

Field Service Engineer - Basic Statement of Position Client is seeking a highly professional customer focused Field Service Engineer to join our Support & Training team. The successful candidate will live in the Boston, MA area and serve as a support and training engineer for our clients in the Americas. He/She will provide our new and existing customers comprehensive training of the Client imaging products line. He/She will be responsible for providing prompt support to our users, while achieving the highest possible level of customer satisfaction. He/She will maintain a high level of technical expertise in all aspects of the Client products, including the biological, computerized and optical features of our products. Essential Duties and Responsibilities · Installation of Client systems at customers sites · Training of new users to successfully operate the Client systems & software · Demonstrating Client systems and applications · Provide remote and on-site support to Client customers by installing, fine-tuning, and maintaining Client systems and applications. The position requires diagnosing and resolving mechanical, hardware, software, and system failures You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction Frequent travel required, 60-70% of the time, mostly within the US & Canada, but may be to other regions on the globe Requirements Bachelor’s degree or equivalent in life science, biomed, or a technical field Familiarity with Microscopy, Cytogenetics, Fluorescence In-situ Hybridization (FISH), Cell Morphology, and Immunostaining analysis is an advantage. Excellent communication (verbal and written) and interpersonal skills. Problem solver with good technical aptitude and troubleshooting skills Ability to understand computer algorithms and to tune parameters. Outstanding ability to explain, demonstrate and present new biological and technical concepts to new users Other requirements Handle stress effectively Willingness to work outside of normal working hours and in rare cases on weekends Valid Passport Valid driver license When not traveling, work from client office in Billerica MA Visit Careers at CEDENT Subscribe to be notified of new jobs If we don't have an open position that fits you, feel free to subscribe to our Talent Team email! Enter your name, email address and position(s) you're interested in, and whenever we open a new position matching your criteria we'll notify you immediately. * First name: * Last name: * Email address: * Send me openings in these areas: Vendor Managed Systems Direct Clients Preferred Vendors Scout I'm interested in: Management Non-mgt Subscribe Apply Now