Source description
About the role
Serve as a primary on-site IT point of contact and escalation lead for the Zurich site, coordinating with local and global IT teams as needed.
Deliver comprehensive desktop and systems support across Microsoft operating systems, Microsoft 365, Adobe Acrobat/Creative Cloud, Oracle Client Tools, Citrix Virtual Apps and Desktop, and Microsoft Defender for Endpoint.
Execute Install/Move/Add/Change (IMAC) activities and perform preventative maintenance to ensure optimal workstation performance.
Provide hands-on support for Windows Server environments, Active Directory, and local network infrastructure — including switches, patch panels, and structured cabling — in coordination with centralized infrastructure teams.
Manage and resolve daily support activities via the ticket management system, maintaining accurate updates and clear user communication through to resolution.
Support local backup, restore, and archival processes; maintain working knowledge of ODBC connectivity and basic SQL client configuration.
Lead endpoint deployment and imaging activities using tools such as Microsoft Intune, SCCM/MECM, and Autopilot.
Ensure all endpoint and infrastructure systems comply with GxP and data-integrity regulatory requirements, validated processes, and change control procedures.
Provide IT onboarding training for new hires and ongoing end-user guidance to maximize productivity.
Assist with on-site cabling, local switch installation, and network equipment troubleshooting.
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