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About the role
Job Location : Gurgaon, Haryana Immediate Joiners Required Work from office Graduate Excellent communication 5 days working Rotational Shifts 24x7 Both side cab facility Salary Slab Upto : 32K + 2K PLI In Hand International Voice Process- Technical Support Representative Roles & Responsibility : Troubleshooting and Problem Solving: Identifying and resolving technical issues, including hardware, software, and network problems. Customer Interaction: Responding to user inquiries, providing clear and concise instructions, and ensuring customer satisfaction. Installation and Configuration: Setting up and configuring new hardware and software, including testing compatibility with existing systems. Documentation and Knowledge Base: Maintaining accurate records of issues, solutions, and best practices. Remote and On-Site Support: Providing technical assistance remotely or on-site, as needed. Escalation: Knowing when and how to escalate complex issues to higher-level support teams. System Monitoring and Maintenance: Monitoring IT systems and networks for potential issues and performing routine maintenance tasks. Collaboration: Working with other IT teams to resolve larger system issues. Salary Slab Upto : 32K+2K PLI In Hand Skills Required : Technical Knowledge: Strong understanding of computer hardware, software, and networks. Problem-Solving: Ability to diagnose and resolve technical issues efficiently. Communication: Excellent verbal and written communication skills to interact with customers and colleagues. Customer Service: Ability to provide helpful and courteous support to users. Organizational Skills: Ability to manage multiple tasks and prioritize effectively. Continuous Learning: Willingness to stay up-to-date with the latest technologies and trends. Job Location : Gurgaon, Haryana Immediate Joiners Required Work from office Graduate Excellent communication 5 days working Rotational Shifts 24x7 Both side cab facility Salary Slab Upto : 32K + 2K PLI In Hand International Voice Process- Technical Support Representative Roles & Responsibility : Troubleshooting and Problem Solving: Identifying and resolving technical issues, including hardware, software, and network problems. Customer Interaction: Responding to user inquiries, providing clear and concise instructions, and ensuring customer satisfaction. Installation and Configuration: Setting up and configuring new hardware and software, including testing compatibility with existing systems. Documentation and Knowledge Base: Maintaining accurate records of issues, solutions, and best practices. Remote and On-Site Support: Providing technical assistance remotely or on-site, as needed. Escalation: Knowing when and how to escalate complex issues to higher-level support teams. System Monitoring and Maintenance: Monitoring IT systems and networks for potential issues and performing routine maintenance tasks. Collaboration: Working with other IT teams to resolve larger system issues. Salary Slab Upto : 32K+2K PLI In Hand Skills Required : Technical Knowledge: Strong understanding of computer hardware, software, and networks. Problem-Solving: Ability to diagnose and resolve technical issues efficiently. Communication: Excellent verbal and written communication skills to interact with customers and colleagues. Customer Service: Ability to provide helpful and courteous support to users. Organizational Skills: Ability to manage multiple tasks and prioritize effectively. Continuous Learning: Willingness to stay up-to-date with the latest technologies and trends.
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