Software QA Manager

Role Overview The Software QA Manager will lead and scale QA initiatives for Celigo's core platform, ensuring the delivery of high-quality, reliable, and scalable SaaS solutions. This role requires a dynamic and technically proficient leader who can balance people management, process excellence, and hands-on technical oversight. The ideal candidate is business-aware, customer-focused, and passionate about building world-class software quality teams that directly impact Celigo's platform reliability and customer success. Key Responsibilities Quality Leadership & Strategy Lead and mentor a high-performing team of QA engineers supporting critical platform areas. Define and drive the long-term QA vision, ensuring alignment with product and business goals. Foster a culture of quality, accountability, and continuous improvement across the QA organization. Represent the QA team in leadership discussions, articulating the business value of testing and quality outcomes. Delivery & Execution Drive QA delivery for new features and releases by collaborating with Product Managers, Engineers, and Program Managers. Oversee the complete QA lifecycle — from test design and automation to release validation and post-production support. Anticipate potential issues, mitigate risks, and make critical decisions to ensure timely, high-quality releases. Ensure adherence to Agile methodologies and optimize workflows using tools such as JIRA . Technical Excellence Enforce QA best practices, including test planning, design, automation, and defect management. Evaluate and implement QA tools to improve test coverage and automation efficiency. Lead automation strategy and monitor execution to achieve optimal coverage and maintainable test frameworks. Partner with Development and DevOps to ensure scalability and performance testing are integral to product delivery. Team Management & Development Hire, onboard, and develop top QA talent. Conduct regular 1:1s and provide constructive feedback and career development support. Motivate and engage the team, fostering collaboration across departments such as Product Management, Customer Success, and Documentation. Maintain high team morale and focus on delivery excellence through recognition and clear goal setting. Cross-Functional Collaboration Partner with Product Management, Support, and Engineering to identify process bottlenecks and drive improvements. Work with Customer Success to analyze and resolve escalations and quality issues. Collaborate with NetSuite during their phased releases, ensuring Celigo products are validated against new versions and any issues are addressed. Prepare reports and participate in third-party audits and due-diligence reviews as needed. Skills & Qualifications Bachelor's or Master's degree in Computer Science, Software Engineering, or related disciplines (EEE/ECE) . 10–14 years of experience in Software QA , with at least 2–4 years of management or team leadership experience . Proven success in delivering large-scale, complex SaaS projects with high availability and scalability. Experience with Agile methodologies ; prior Scrum Master experience is a plus. Strong understanding of QA automation frameworks, test design, and quality metrics . Hands-on experience across the full product lifecycle , including post-production support. Excellent problem-solving, analytical, and organizational skills. Ability to handle ambiguity, drive decisions, and lead in a fast-paced, evolving environment.