System Reliability Engineer (Data Centre)

Oversee and manage IT operations within the data centre, including day-to-day monitoring, incident management, and problem management

Lead the end-to-end incident management lifecycle that encompass immediate troubleshooting, root cause identification, and resolution implementation to restore services, followed by comprehensive post-incident analysis

Develop and maintain documentation on IT infrastructure, operations, and procedures within the data centre

Perform capacity planning to ensure IT infrastructure is scalable for future demands

Collaborate and coordinate with Data Centre Facilities teams on matters related to power, cooling, and physical infrastructure

Design and implement robust observability platform alongside network monitoring tools for performance monitoring and real-time alerting of IT devices and networks

Implement and manage remote management tools for out-of-band access and control of IT devices and servers

Define, implement, and track SRE metrics, including SLO, SLI, and error budgets to improve data centre IT reliability