Source description
About the role
About Us
Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company’s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together
Specific Responsibilities Would Include
The Analyst is responsible for supporting daily operations of the ecosystem, including FlexPLM, Trasix, and connected workflow tools like Monday.com This role focuses heavily on user support, data management, UAT coordination, and cross-functional issue resolution , acting as a key bridge between business users and technology teams.
This position reflects a hands-on, high-interaction role supporting product lifecycle processes across design, merchandising, and production teams.
Key Responsibilities (Day-to-Day Focus)
Applications User Support & Issue Management
Serve as first point of contact for PLM-related questions and issues
Manage and respond to support requests submitted via Helpdesk channels
Conduct regular help sessions and office hours to support users
Troubleshoot system issues and escalate to technical teams when required
Cross-Functional Request Management
Work with business teams to address product set-up and system requests
Facilitate discussions and follow-ups for enhancement or change requests
Document and track requests raised in meetings and recap communications
UAT Coordination & Testing Support
Coordinate and support User Acceptance Testing (UAT) efforts
Execute test scenarios and validate system behavior
Log defects and work with internal IT teams to resolve issues
Participate in system validation sessions and ensure readiness for release
Training, Documentation & Communication
Develop and share training materials and job aids (specific to business)
Conduct onboarding sessions and refresher training for users
Send recap communications summarizing decisions, actions, and next steps
Meeting Facilitation & Follow-Ups
Organize and lead working sessions for topics and issue resolution
Drive alignment across stakeholders on requirements and solutions
Track action items and follow up to ensure completion
User Support (30–40%)
Responding to helpdesk tickets
Troubleshooting user issues
Running help sessions
Data & System Work (20–30%)
Product data updates and validation
Supporting configuration updates
UAT & Projects (20–25%)
Executing test cases
Supporting integrations and enhancements
Meetings & Coordination (10–20%)
Business requirement discussions
Recaps and stakeholder follow-ups
Our Best Fit Candidate Would Have
Experience
2–5 years in PLM, product development systems, or business systems support
Experience supporting FlexPLM
Technical Skills
Strong understanding of product lifecycle (design → development → go-to-market)
Experience with:
PLM systems (FlexPLM preferred)
SAP
Basic UAT and defect tracking
Soft Skills
Strong communication
Solutions management
Ability to translate business issues into system
Detail-oriented with strong organizational skills
Comfortable managing multiple requests simultaneously
Key Competencies
User support & training
Cross-functional coordination
UAT & testing execution
Issue tracking and resolution
More at Centric Brands