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Company Description CentricaSoft is a modern technology partner focused on Gen AIdriven enterprise data transformation. The company helps organizations unlock the full value of their data through advanced AI/ML solutions, large-scale data modernization, and cloud-native architectures. Its services span business intelligence and analytics, data integration and governance, compliance and risk management, and DevOps operations. By delivering scalable data lake solutions, petabyte-scale processing, and Talent-as-a-Service (TaaS), CentricaSoft supports enterprises in making smarter decisions, improving efficiency, and driving innovation. Key Responsibilities: * Provide Level 2/Level 3 production support for Customer MDM applications (Preferably Reltio MDM Tool ). * Monitor production environments and proactively identify, troubleshoot, and resolve incidents. * Investigate and resolve data quality, integration, and synchronization issues across Customer MDM systems. * Write complex SQL queries to analyze, validate, and troubleshoot customer data. * Perform root cause analysis (RCA) for production incidents and implement preventive measures. * Support application deployments and production releases using DevOps best practices. * Collaborate with development teams to automate operational activities and improve CI/CD processes. * Monitor application health, logs, APIs, batch jobs, and integration workflows. * Coordinate with infrastructure, cloud, middleware, and database teams during incident resolution. * Support data loads, reconciliations, and customer data validation activities. * Create and maintain operational runbooks, knowledge articles, and support documentation. * Participate in on-call production support rotation. Required Qualifications * Mandatory: Experience working in any MDM Tool for minimum of 2+ Years. * Bachelor's degree in Computer Science, Information Systems, or related field. * 5+ years of experience supporting enterprise applications. * Strong experience supporting Customer Master Data Management (MDM) platforms. * Excellent SQL skills with experience writing complex joins, CTEs, window functions, stored procedures, and performance tuning. * Strong understanding of customer master data, survivorship, matching, hierarchy, and data governance concepts. * Experience troubleshooting REST APIs, JSON/XML payloads, and integration issues. * Experience supporting ETL/data integration processes. * Familiarity with Linux/Unix environments and shell scripting. * Experience using Git for version control. * Strong understanding of incident, problem, and change management processes. * Excellent analytical and troubleshooting skills. * Strong verbal and written communication skills. Company Description CentricaSoft is a modern technology partner focused on Gen AIdriven enterprise data transformation. The company helps organizations unlock the full value of their data through advanced AI/ML solutions, large-scale data modernization, and cloud-native architectures. Its services span business intelligence and analytics, data integration and governance, compliance and risk management, and DevOps operations. By delivering scalable data lake solutions, petabyte-scale processing, and Talent-as-a-Service (TaaS), CentricaSoft supports enterprises in making smarter decisions, improving efficiency, and driving innovation. Key Responsibilities: * Provide Level 2/Level 3 production support for Customer MDM applications (Preferably Reltio MDM Tool ). * Monitor production environments and proactively identify, troubleshoot, and resolve incidents. * Investigate and resolve data quality, integration, and synchronization issues across Customer MDM systems. * Write complex SQL queries to analyze, validate, and troubleshoot customer data. * Perform root cause analysis (RCA) for production incidents and implement preventive measures. * Support application deployments and production releases using DevOps best practices. * Collaborate with development teams to automate operational activities and improve CI/CD processes. * Monitor application health, logs, APIs, batch jobs, and integration workflows. * Coordinate with infrastructure, cloud, middleware, and database teams during incident resolution. * Support data loads, reconciliations, and customer data validation activities. * Create and maintain operational runbooks, knowledge articles, and support documentation. * Participate in on-call production support rotation. Required Qualifications * Mandatory: Experience working in any MDM Tool for minimum of 2+ Years. * Bachelor's degree in Computer Science, Information Systems, or related field. * 5+ years of experience supporting enterprise applications. * Strong experience supporting Customer Master Data Management (MDM) platforms. * Excellent SQL skills with experience writing complex joins, CTEs, wind
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