Microwave Technical Support Engineer - Telecom

Job Description What about us: Ceragon Networks ( https://www.ceragon.com/about-ceragon/ ) is a company that develops innovative equipment used in wireless data transmission among other software and service solutions. Our systems are based on microwave technology and serve as a cost-effective alternative to fiber optics. By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals. The Technical Support Engineer will have the following responsibilities: Follow support process/cases through CRM system. Work in a fully equipped lab environment to reproduce field issues and for self-training. Analyze and debug system performance from collected data to identify point of failure. Act proactively to prevent issues from happening by providing suggestions and advice to customer. Support Ceragon engineers in the regions Handle most complex and difficult cases and deliver the solutions to customers. Follow up product development/changes with close cooperation with Tier-3 expert team. Direct interaction with Ceragon Certified customer's resources for higher complexity support requirements Document resolutions for reported issues for further training purposes through creating knowledge items By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals worldwide. Job Requirements The ideal candidate has the following: Must: Electronic/Communication/Computer engineer (BA/BSc) Proven experience with planning, engineering and advanced troubleshooting of Microwave/transmission networks (Operations experience) Strong Ethernet/IP/networking knowledge Understanding packet switch network resiliency protocols, xSTP, G8032. Strong SDH/PDH knowledge Understanding of synchronization principles and standards Multivendor telecom experience, NOC or operations Understanding radio link planning principles Experience with SNMP based NMS platform 2-3 years of experience with interfacing customers (support, presales) English – Fluent (read + Write + Speak) Hindi – Fluent (Speak) Excellent communication skills Ready to work in shifts Advantage: Proven knowledge and experience with: CCNP or equivalent level knowledge, MEF-CECP Willingness to work for flexible time zone coverage (Morning/Afternoon) Open for on-call availability We are looking for real team player with excellent communication skills, who is well organized, systematic and analytical. Person should be capable for self-learning and working in a challenging and changing environment as well as be able to make decisions under pressure by analyzing inputs.