IBM Sterling Connect Direct Support Engineer

Technical Skills IBM Sterling Connect:Direct administration and support Managed File Transfer (MFT) operations Secure Plus configuration and troubleshooting Node administration, Netmap management, and process monitoring Certificate management and renewal File transfer troubleshooting and incident resolution Production support (L2/L3) Platform maintenance, patching, upgrades, and deployments Responsibilities Monitor and support Connect:Direct file transfers, processes, and nodes. Troubleshoot transfer failures, connectivity issues, authentication problems, and certificate-related issues. Perform root cause analysis (RCA) and incident management. Manage user access, permissions, and security configurations. Support onboarding of new trading partners and file transfer interfaces. Handle upgrades, patches, backups, and disaster recovery activities. Coordinate with infrastructure, network, security, and application teams. Maintain documentation, SOPs, runbooks, and operational procedures. Ensure compliance with security, audit, and change management policies. Mandatory Experience to Screen 68 years of IT experience Hands-on IBM Sterling Connect:Direct support (minimum 4+ years preferred) L2/L3 Production Support experience Secure Plus configuration and certificate management File transfer troubleshooting and partner connectivity setup Incident, Problem, and Change Management processes Linux/Unix environment exposure Good-to-Have Skills IBM Sterling B2B Integrator (SI) IBM Control Center SFTP/FTP/FTPS protocols Shell scripting Network concepts (TCP/IP, Firewall, Proxy) ITIL processes .