Business Analyst - Techno Functional

Position Description: Position Details Job Title: Business Analyst Techno Functional Position: Lead Analyst Experience: 8 12 Years Category: Software Development / Engineering Employment Type: Full Time Location: Bangalore, India Shift Timing: 11:30 AM 8:30 PM Job Description: We are seeking a highly skilled Techno-Functional Business Analyst who can bridge the gap between business stakeholders and technology teams. The ideal candidate should possess strong business analysis capabilities combined with technical understanding of enterprise applications, integrations, APIs, databases, and system workflows. The role involves gathering and analyzing business requirements, translating them into functional and technical specifications, supporting solution design, and coordinating with development, QA, architecture, and business teams throughout the software development lifecycle. The candidate should be comfortable working in Agile environments and handling both functional analysis and technical coordination responsibilities across enterprise transformation initiatives. Job Title: Business Analyst Location: Bengaluru Experience: 8+ Years Job Summary We are seeking an experienced Business Analyst with strong domain expertise in Ocean Freight and Container Logistics. The ideal candidate will work closely with business stakeholders, product owners, operations teams, and technology teams to analyze business requirements, define solutions, and drive digital transformation initiatives across shipping and logistics operations. Key Responsibilities Gather, analyze, and document business requirements from stakeholders across ocean freight and logistics operations. Conduct requirement workshops, gap analysis, process mapping, and solution design sessions. Translate business requirements into functional specifications, user stories, process flows, and acceptance criteria. Collaborate with product, engineering, and QA teams throughout the SDLC. Support Agile delivery by participating in sprint planning, backlog grooming, UAT, and release activities. Analyze operational processes and recommend improvements to enhance efficiency, visibility, and customer experience. Facilitate stakeholder communication and ensure alignment between business and technology teams. Track project deliverables, risks, dependencies, and business outcomes. Mandatory Skills Domain Expertise Ocean Freight Strong understanding of end-to-end Ocean Freight operations including import/export processes. Knowledge of freight booking, shipment planning, vessel allocation, and cargo movement tracking. Container Lifecycle Management Expertise in container lifecycle processes from container release, pickup, stuffing, movement, transshipment, unloading, return, and closure. Understanding of container status tracking and event management. Booking Management Experience in booking creation, amendment, confirmation, cancellation, allocation, and capacity management. Knowledge of customer booking workflows and carrier interactions. Equipment Management Understanding of container equipment types, availability, utilization, maintenance, and repositioning. Experience with equipment inventory and operational planning. Vessel Schedules Knowledge of vessel scheduling, route planning, voyage management, port rotation, and schedule changes. Understanding of shipping line operational processes. Terminal Operations Experience with port and terminal processes including gate operations, yard management, loading/unloading activities, and terminal coordination. Understanding of container handling workflows and operational events. Inland Transportation Knowledge of multimodal transportation including trucking, rail, and inland container depot operations. Experience in planning and tracking inland container movements. Shipping Documentation Strong understanding of shipping documents including Bill of Lading (B/L), Shipping Instructions, Delivery Orders, Manifest, Arrival Notices, and Customs-related documentation. Experience in documentation workflows, compliance, and exception handling. Additional Business Analyst Skills Requirements Gathering Analysis BRD, FRD, User Story and Use Case Documentation Process Modeling (BPMN, Visio, Lucidchart, etc.) Stakeholder Management Gap Analysis Impact Assessment UAT Planning and Execution Agile/Scrum Methodology Data Analysis and Reporting JIRA, Confluence, Azure DevOps or similar tools Preferred Qualifications Bachelor's degree in Engineering, Business, Logistics, Supply Chain, or related discipline. Experience working with shipping lines, freight forwarders, logistics providers, terminal operators, or supply chain technology platforms. Exposure to digital transformation, transportation management systems (TMS), or logistics platforms. Key Competencies Excellent analytical and problem-solving skills. Strong communication and stakeholder management abilities. Ability to work with cross-functional and global teams. Strong domain expertise in container shipping and logistics operations. Experience driving business and technology alignment in complex enterprise environments. Your future duties and responsibilities: Gather, analyze, and document business and functional requirements from stakeholders Translate business requirements into user stories, functional specifications, process flows, and technical requirements Act as a liaison between business users, product teams, developers, architects, and QA teams Analyze existing systems, workflows, and integrations to identify improvement opportunities Support API requirement gathering, integration analysis, and data mapping activities Create and maintain business process documentation, workflow diagrams, use cases, and acceptance criteria Participate in solution discussions, technical design reviews, and impact assessments Support backlog management, sprint planning, requirement prioritization, and Agile ceremonies Coordinate SIT, UAT support, defect clarification, and validation activities Perform SQL-based data analysis and validation to support technical and business teams Ensure traceability between requirements, implementation, and testing outcomes Collaborate with cross-functional teams to ensure successful project delivery Support production issue analysis, release management, and change request activities Required qualifications to be successful in this role: Must Have Skills Strong experience as a Techno-Functional Business Analyst in enterprise applications Expertise in: Business Requirement Gathering Process Modelling Functional Documentation Requirement Analysis Good understanding of: Application Architecture APIs System Integrations System Workflows Hands-on experience with: SQL Queries Data Analysis Database Concepts Experience working with: Agile/Scrum Methodologies SDLC Processes Ability to create: User Stories Use Cases Business Rules Acceptance Criteria Familiarity with: REST APIs JSON XML Integration Concepts Experience with tools such as: Jira Confluence Visio Lucidchart Azure DevOps Strong communication, stakeholder management, and analytical skills Ability to coordinate effectively between business and technical teams Strong problem-solving and decision-making capabilities Good to Have Skills Experience in: Digital Transformation Programs Enterprise Modernization Initiatives Exposure to cloud platforms: Azure AWS Knowledge of: Microservices Architecture Distributed Systems Enterprise Integration Patterns Familiarity with: API Testing Tools Postman Swagger Exposure to: DevOps CI/CD Pipelines Release Management Processes Knowledge of: BPMN UML Diagrams Experience in domains such as: Banking Financial Services Insurance Healthcare Retail Manufacturing Certifications preferred: CBAP PMI-PBA Scrum SAFe Agile Experience working with globally distributed teams and enterprise-scale applications Skills: .NET Agile Requirements Engineering Business Analysis English Logistics Micro services What you can expect from us: Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.