Business Support Analyst

The Business Support Analyst plays a key role in supporting the daily operations of the CanImmunize suite of products within the Public Health Information Solutions (PHIS) program. This position works closely with program leadership and cross-functional teams to ensure the smooth functioning of digital health systems used by healthcare providers across the province. Acting as a central point of coordination, the analyst monitors system performance, manages incoming support requests, and responds to incidents, including serving as the primary contact for major system issues. The role also contributes to improving user experience by identifying trends, recommending enhancements, and supporting ongoing system optimization efforts. In addition to operational support, the Business Support Analyst collaborates with technical teams, quality assurance, and stakeholders to facilitate testing, troubleshoot issues, and deliver effective solutions.