Consultant IFS (CRM)

As an IFS Consultant (CRM) in our team, you will work on projects related to the implementation, configuration, and development of IFS CRM modules , as well as providing consultancy services to clients in the area of sales, customer service, and customer relationship management process optimization. We offer interesting and growth-oriented work on projects for clients from various industries. There is an opportunity to work on both Polish and international projects, depending on your preferences. Your responsibilities will include: • Professional experience in the role of an ERP / CRM Implementation Consultant • Experience in IFS implementation projects, particularly within the CRM area • Experience working with IFS Cloud • Participation in at least 3 successfully completed implementations (preferably within CRM) • Practical knowledge of CRM processes (including lead management, sales pipeline, quotations and orders, customer service, contracts, and sales reporting) • Experience in integrating CRM with other ERP areas (Finance, SCM, Projects, Service) • Experience in gathering, analyzing, and modeling business requirements within the CRM area • Ability to prepare process and functional documentation • Experience in delivering training sessions and workshops for business users • Knowledge of business process modeling tools • A proactive attitude toward finding optimal, client-tailored solutions • Proficiency in English enabling fluent communication with clients What we can offer you: • Remote work or work from one of our offices: Warsaw, Wrocław, Toruń • Benefits fully covered by CGI (for employment contracts): • Healthcare coverage – an extensive Medicover Maxima plan including dental care • Medicover Sport card • Life, accident, and critical illness insurance • Employee Assistance Program providing free and anonymous access to professional support for you and your family • CGI Share Purchase Plan – CGI matches your investment under the program • Formalized creative work program – up to 90% of working time eligible for increased tax-deductible costs • PPP (Profit Participation Plan) – annual bonus based on Business Unit performance • Referral Program – receive over PLN 6,000 for each successful referral • Be Consultant Program – competency development, project rotations, and career path changes • Mentoring Program – grow your skills by learning from experienced CGI colleagues or sharing your own expertise • Attractive training program – partner trainings, professional certifications, and access to CGI Academia