ServiceNow Integration & ITSM Expert

Role Overview: We are looking for a ServiceNow technical expert with strong experience in ITSM implementation, system integrations, and enterprise data migration. The role requires a candidate who can work across platform development, integrations with external applications, and migration of legacy ticketing systems into ServiceNow. Key Responsibilities: - Design, develop, and configure ServiceNow solutions across ITSM modules including Incident, Problem, Change, Service Request, and Knowledge Management. - Perform hands-on platform development including scripting configurations and workflow design. Qualification Required: - Develop scalable solutions aligned with ServiceNow development best practices. - Design and implement integrations between ServiceNow and enterprise systems using REST/SOAP APIs, IntegrationHub, MID Server, Web services. - Integrate ServiceNow with external applications such as monitoring tools, OSS/BSS platforms, enterprise systems, and ticketing systems. - Lead migration of ticketing data from legacy tools into ServiceNow. - Design and execute data transformation, cleansing, and migration strategies. - Implement bulk data import frameworks using Import Sets, Transform Maps, and ETL approaches. - Ensure data integrity and consistency during migration activities. - Design and implement CMDB data models aligned with ServiceNow CSDM framework. - Implement CI discovery, service mapping, and CMDB data governance practices. - Work with enterprise teams to onboard infrastructure, application, and service data into CMDB. - Conduct solution demonstrations and capability presentations for clients and internal stakeholders. - Build and maintain demo environments and use cases to showcase ServiceNow platform capabilities. - Translate technical architecture into business value explanations for leadership teams and executives. - Collaborate with solution architects, developers, and business analysts in enterprise implementation programs. - Provide technical guidance and mentoring to junior team members. - Participate in design discussions, architecture reviews, and solution workshops. Additional Details of the Company: Life at CGI is rooted in ownership, teamwork, respect, and belonging. You are invited to be an owner from day 1 as we work together to bring our Dream to life. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Role Overview: We are looking for a ServiceNow technical expert with strong experience in ITSM implementation, system integrations, and enterprise data migration. The role requires a candidate who can work across platform development, integrations with external applications, and migration of legacy ticketing systems into ServiceNow. Key Responsibilities: - Design, develop, and configure ServiceNow solutions across ITSM modules including Incident, Problem, Change, Service Request, and Knowledge Management. - Perform hands-on platform development including scripting configurations and workflow design. Qualification Required: - Develop scalable solutions aligned with ServiceNow development best practices. - Design and implement integrations between ServiceNow and enterprise systems using REST/SOAP APIs, IntegrationHub, MID Server, Web services. - Integrate ServiceNow with external applications such as monitoring tools, OSS/BSS platforms, enterprise systems, and ticketing systems. - Lead migration of ticketing data from legacy tools into ServiceNow. - Design and execute data transformation, cleansing, and migration strategies. - Implement bulk data import frameworks using Import Sets, Transform Maps, and ETL approaches. - Ensure data integrity and consistency during migration activities. - Design and implement CMDB data models aligned with ServiceNow CSDM framework. - Implement CI discovery, service mapping, and CMDB data governance practices. - Work with enterprise teams to onboard infrastructure, application, and service data into CMDB. - Conduct solution demonstrations and capability presentations for clients and internal stakeholders. - Build and maintain demo environments and use cases to showcase ServiceNow platform capabilities. - Translate technical architecture into business value explanations for leadership teams and executives. - Collaborate with solution architects, developers, and business analysts in enterprise implementation programs. - Provide technical guidance and mentoring to junior team members. - Participate in design discussions, architecture reviews, and