Store System Analyst – Retail & Consumer Services

For our Retail & Consumer Services Unit we are looking for a System Analyst with a proven background as SME, Team Lead Support, Support Specialist or System Analyst. Your role in our team As a System Analyst, you will be part of the Global IT Store System team for a large retail client, where you will play a crucial role in ensuring the smooth integration, testing, and support of store systems. This role involves analyzing complex application integrations, troubleshooting issues, and collaborating with cross-functional teams to enhance system performance. You will: • Conduct integration testing and validate system functionalities. • Review and improve technical documentation for system processes. • Manage incident resolution at the 3rd Level Support (OSP), ensuring timely problem-solving. • Proactively test system functionalities and contribute to system adoption. • Work closely with stakeholders to understand business requirements and translate them into technical solutions. How you strengthen our team We are looking for a highly analytical and proactive System Analyst with a strong technical background. You will: • Analyze and troubleshoot system issues, ensuring high availability and reliability. • Work collaboratively to resolve bugs and coordinate fixes. • Maintain clear and structured communication with colleagues and stakeholders. From a systematic point of view, not a business or structural perspective. • Support the deployment and adoption process of new store system technologies. • Ensure compliance with best practices in system documentation and testing. Desired Tech Tools Experience In this role, you will work with a mix of testing, integration, and system analysis tools, including: Testing & Issue Management: • Test Rail – Creating test cases based on user requirements, executing test runs, and reporting results. • PostMan – API execution and testing. • JIRA & Confluence – Managing project workflows, documentation, and collaboration. Database & Development Tools : • DaoCloud – Experience in cloud-based system management. • BPMN (Business Process Model & Notation) – Understanding business workflows for system improvements. Who are we looking for Our ideal candidate: ✔Has 5+ years of experience in incident management and troubleshooting issues efficiently ✔Has experience with API testing and a thorough API call understanding, including knowledge of tools required ✔System workflow analysis experience is a must ✔Proven experience evaluating business systems and their fit within businesses their architecture ✔Understands complex application integrations and their impact on varying systems. ✔Strategic hands-on partner. You enjoy and accel at building and debugging syncs and are very fond of long-term architecture and scalability. ✔Good communication in Dutch & English ✔Located in the Netherlands ✔Bachelor’s or Master’s degree A pre-employment screening is part of the application process •Location : Arnhem/Amsterdam Why CGI Retail and Consumer Services? At CGI Retail & Consumer Services, you will: • Work on mission-critical applications that drive retail innovation. • Be part of a team that values collaboration, learning, and technical excellence. • Have opportunities for professional development and career growth. • Enjoy competitive compensation, excellent benefits, and work-life balance. Join our team of experts and apply now! Questions about the position? Ask them to Chris Seelig, Director Consulting Services, Retail and Consumer Services, via chris.seelig@cgi.com . Do you have any questions about the recruitment process? Please contact Recruitment Business Partner Kimberley Thoonen-Broens by phone at +31 6 15 69 04 59 or via kimberley.broens@cgi.com . #LI-JK2