Source description
About the role
As a Tech Support Executive at Computer Generated Solutions (CGS) in Hi-Tech City, Hyderabad, you will be responsible for providing technical support to international customers through chat, addressing hardware, software, and networking issues. This role offers a great opportunity for both freshers and experienced candidates to excel in a global support environment. Key Responsibilities: - Provide technical support via Chat to international customers for hardware, software, and networking issues. - Troubleshoot operating systems (Windows XP, 8, 10), network protocols (TCP/IP, HTTP, UDP), VPNs, and other technical problems. - Manage SLAs, resolve issues promptly, and escalate when necessary. - Ensure customer satisfaction by delivering effective and timely solutions. - Log and track technical issues in the ticketing system. Qualifications Required: - Excellent communication skills with fluency in English. - Basic knowledge of computer hardware and troubleshooting. - Familiarity with Microsoft Office, VPNs, Active Directory (AD), DNS, DHCP, and network protocols. - Strong problem-solving skills and a customer-centric attitude. Company Details: Computer Generated Solutions (CGS) is a leading company located in Hi-Tech City, Hyderabad, offering a supportive work environment with opportunities for growth and development. If you are looking to kickstart your career as a Tech Support Executive, don't miss this immediate joining opportunity with CGS! Walk-in interviews are conducted Monday to Friday from 11 AM to 5 PM at the following location: Computer Generated Solutions (CGS) 2-91/B/12 & 13, Hitech City Main Road, Khana Met, Madhapur, Hyderabad, Telangana 500081 Join us at CGS and embark on a rewarding journey in the field of technical support! As a Tech Support Executive at Computer Generated Solutions (CGS) in Hi-Tech City, Hyderabad, you will be responsible for providing technical support to international customers through chat, addressing hardware, software, and networking issues. This role offers a great opportunity for both freshers and experienced candidates to excel in a global support environment. Key Responsibilities: - Provide technical support via Chat to international customers for hardware, software, and networking issues. - Troubleshoot operating systems (Windows XP, 8, 10), network protocols (TCP/IP, HTTP, UDP), VPNs, and other technical problems. - Manage SLAs, resolve issues promptly, and escalate when necessary. - Ensure customer satisfaction by delivering effective and timely solutions. - Log and track technical issues in the ticketing system. Qualifications Required: - Excellent communication skills with fluency in English. - Basic knowledge of computer hardware and troubleshooting. - Familiarity with Microsoft Office, VPNs, Active Directory (AD), DNS, DHCP, and network protocols. - Strong problem-solving skills and a customer-centric attitude. Company Details: Computer Generated Solutions (CGS) is a leading company located in Hi-Tech City, Hyderabad, offering a supportive work environment with opportunities for growth and development. If you are looking to kickstart your career as a Tech Support Executive, don't miss this immediate joining opportunity with CGS! Walk-in interviews are conducted Monday to Friday from 11 AM to 5 PM at the following location: Computer Generated Solutions (CGS) 2-91/B/12 & 13, Hitech City Main Road, Khana Met, Madhapur, Hyderabad, Telangana 500081 Join us at CGS and embark on a rewarding journey in the field of technical support!