Business Analyst

Develop a deep understanding of the loyalty SaaS platform, including its features, configuration options, and integration capabilities Collaborate with clients to understand their business processes, objectives, and KPIs related to product Provide consultative inputs to align clients strategy with product capabilities Identify opportunities for platform optimization and suggest product innovations based on user behavior and channel trends Requirement Gathering and Implementation Planning Conduct requirement workshops with client stakeholders to capture functional operational and reporting needs Translate business requirements into solution configurations, workflows, and integration specifications Prepare and maintain implementation plans, project trackers, and documentation throughout the onboarding lifecycle Collaborate with the product team to shape roadmap priorities aligned to market and customer feedback Solution Implementation and Testing Configure the loyalty solution based on agreed specifications including program rules, rewards logic, customer segments, and campaign workflows Coordinate with internal tech teams and client IT teams for any custom development or third-party integration Oversee UAT and ensure timely resolution of feedback Post-implementation support and success management Provide ongoing support to clients after go-live including handling queries, monitoring usage, and troubleshooting issues Train client users and stakeholders on platform features, dashboards, and campaign management