Helpdesk Engineer / L1 IT Workspace Management Engineer

As a L1 IT Desktop Support Engineer at Chi Networks, a Chicago-headquartered IT company with a strong presence in India, your role will involve providing proactive and customer-focused first-level technical support for end users and workplace technologies. You will troubleshoot hardware, software, network, and peripheral-related issues to ensure smooth day-to-day IT operations. Key Responsibilities: - Provide technical support for desktops, laptops, printers, monitors, and other peripherals. - Troubleshoot and resolve issues related to Windows operating systems and Microsoft Outlook. - Perform hardware and software installations, configurations, upgrades, and updates. - Diagnose and resolve basic network connectivity and remote access issues. - Support virtual desktop environments and remote support tools when required. - Monitor server health and performance using standard monitoring tools. - Provide conference room and A/V support, including projectors, video conferencing systems, microphones, and speakers. - Respond to user requests through phone, email, chat, and in-person support channels. - Utilize ticketing tools, knowledge base articles, and vendor documentation for issue resolution. - Escalate unresolved or complex issues to senior support teams or vendors. - Maintain accurate documentation of incidents, resolutions, tickets, and support activities. - Ensure timely communication and updates to users throughout the support process. - Provide guidance to users on basic IT best practices and troubleshooting techniques. - Stay updated with the latest desktop support technologies and workplace IT standards. Qualifications: - Education: Bachelors degree or any graduate qualification. - 13 years of experience in Desktop Support, IT Support, or a related technical role. - Strong understanding of IT infrastructure, hardware, software, and troubleshooting methodologies. - Excellent communication and customer service skills. - Ability to work independently and collaboratively within a team. - Strong organizational and time management abilities. Please note that this position is based in New Delhi, India, and candidates must be located in or willing to relocate to New Delhi. The work days are 6 days per week with day shifts. This is a full-time, on-site job. As a L1 IT Desktop Support Engineer at Chi Networks, a Chicago-headquartered IT company with a strong presence in India, your role will involve providing proactive and customer-focused first-level technical support for end users and workplace technologies. You will troubleshoot hardware, software, network, and peripheral-related issues to ensure smooth day-to-day IT operations. Key Responsibilities: - Provide technical support for desktops, laptops, printers, monitors, and other peripherals. - Troubleshoot and resolve issues related to Windows operating systems and Microsoft Outlook. - Perform hardware and software installations, configurations, upgrades, and updates. - Diagnose and resolve basic network connectivity and remote access issues. - Support virtual desktop environments and remote support tools when required. - Monitor server health and performance using standard monitoring tools. - Provide conference room and A/V support, including projectors, video conferencing systems, microphones, and speakers. - Respond to user requests through phone, email, chat, and in-person support channels. - Utilize ticketing tools, knowledge base articles, and vendor documentation for issue resolution. - Escalate unresolved or complex issues to senior support teams or vendors. - Maintain accurate documentation of incidents, resolutions, tickets, and support activities. - Ensure timely communication and updates to users throughout the support process. - Provide guidance to users on basic IT best practices and troubleshooting techniques. - Stay updated with the latest desktop support technologies and workplace IT standards. Qualifications: - Education: Bachelors degree or any graduate qualification. - 13 years of experience in Desktop Support, IT Support, or a related technical role. - Strong understanding of IT infrastructure, hardware, software, and troubleshooting methodologies. - Excellent communication and customer service skills. - Ability to work independently and collaboratively within a team. - Strong organizational and time management abilities. Please note that this position is based in New Delhi, India, and candidates must be located in or willing to relocate to New Delhi. The work days are 6 days per week with day shifts. This is a full-time, on-site job.