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About the role
Job Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. The Tier 2 Technical Support agent is an advanced-level technical position, offering many opportunities to grow professionally, master and practice industry-leading methodologies and tools, and be involved with the cutting-edge technology thats building the web of tomorrow. Requirements At least 2 years experience in Technical Support (Tier 1 or 2) Experience with WordPress, HTML, CSS and JavaScript Experience with web development and inspection tools Knowledge of PHP and other coding languages an advantage Knowledge of Web Applications Experience with Web Servers and infrastructure, hosting, cloud and SaaS an advantage Web Design/Development background an advantage Ability to analyze and solve complex technical problems Ability to fluently communicate complex technical ideas in English Ability to break down and guide through a technical process Ability to work under pressure Job Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. The Tier 2 Technical Support agent is an advanced-level technical position, offering many opportunities to grow professionally, master and practice industry-leading methodologies and tools, and be involved with the cutting-edge technology thats building the web of tomorrow. Requirements At least 2 years experience in Technical Support (Tier 1 or 2) Experience with WordPress, HTML, CSS and JavaScript Experience with web development and inspection tools Knowledge of PHP and other coding languages an advantage Knowledge of Web Applications Experience with Web Servers and infrastructure, hosting, cloud and SaaS an advantage Web Design/Development background an advantage Ability to analyze and solve complex technical problems Ability to fluently communicate complex technical ideas in English Ability to break down and guide through a technical process Ability to work under pressure
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