Service Delivery Manager

About The Role We are seeking an experienced and dynamic Service Delivery Manager (SDM) to lead and manage three critical IT support functions: End User Computing (EUC), Service Desk, and Service Integration & Management (SIAM). The SDM will be responsible for ensuring high-quality service delivery to a UK-based global client, driving operational excellence, and maintaining strong customer relationships. Requirements Minimum 15 to 18 years of experience in IT support, with a strong background in End User Computing and Service Desk operations. Proven experience managing SIAM functions in a global delivery model. ITIL Certification is mandatory. Relevant PMP Certification is a plus. Experience working with UK or international clients is highly desirable. Ability to work in a dynamic environment and manage multiple priorities. Experience in managed services environments. Familiarity with tools like ServiceNow, SCCM, and other ITSM platforms. Ability to work collaboratively across time zones and cultures.