Software Engineering Advisor - HIH - Evernorth

• Cloud Services • Config Mgmt. • CI/CD Tools • Application/Web Server • Scripting/Programming Language

Key Responsibilities:

• Design and Implementation: Develop and configure contact flows, integrate Amazon Connect with other AWS services (like Lambda, Lex, DynamoDB, etc.) and third-party systems (like CRM platforms). • Solution Development: Build and deploy scalable, resilient contact center solutions using Amazon Connect and related technologies. • Integration and Automation: Integrate Amazon Connect with various systems, automate tasks, and build tools for scalability. • Troubleshooting and Support: Troubleshoot complex Amazon Connect solutions, perform root cause analysis, and provide ongoing support. • Documentation: Create and maintain detailed technical documentation, including user guides, standard operating procedures, and knowledge transfer materials. • Collaboration: Work closely with other engineers, product managers, and business stakeholders to deliver successful contact center solutions. • Staying Updated: Keep up to date with the latest features and best practices for Amazon Connect and the broader AWS ecosystem. • Amazon Connect Expertise: In-depth knowledge of Amazon Connect, including contact flows, integrations, and administration. • AWS Services: Experience with relevant AWS services such as Lambda, Lex, DynamoDB, S3, CloudFormation, CloudWatch, etc. • Programming Languages: Proficiency in one or more programming languages like Python, Java, or JavaScript. • Infrastructure as Code: Experience with infrastructure-as-code tools like CloudFormation or Terraform. • Troubleshooting and Problem-Solving: Strong analytical and problem-solving skills. • Communication and Collaboration: Excellent communication and collaboration skills to work effectively with various teams. • Cloud Contact Center Experience: Experience in the cloud contact center space

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.