Technical Support Associate -Voice

Deliver service and support to end-users using and operating automated call distribution phone software. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer s information and determine the issue by evaluating and analyzing the symptoms; Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration; Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more; Need to know only basic trouble shooting of Domestic routers, Mac ID and windows. Knowledge about DNS, Basic network trouble shooting Research required information using available resources; Follow standard processes and procedures; Offer alternative solutions where appropriate with the objective of retaining customers Organize ideas and communicate oral messages appropriate to listeners and situations; Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates. Senior Technical Support Representative (Internet Connectivity) For Level 1.2 Technicians: Diploma or Bachelor Degree, and Major is related to Computer science or Networking. Understanding the DSL Technology and familiar with Modem/Router connections. Ability to read/speak/write English fluent and no accent issue for communication. Ability to communicate clearly and professionally, both verbally and in writing. Ability to use the basic DOS Command for network trouble shooting. Ability to empathize and professionally troubleshoot and resolve customer s issues. Fast learner and always willing to follow up the request from Management. Backgrounds of networking trouble shoot. Working experience of Networking/VOIP service/IPTV. Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration. Optional: Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support. Certificate of: CCNA or CCNP. Requirements: Candidate should be flexible for 247. *Knowledge about the principles of customer handling. *Proper phone etiquette. *Ability to speak and write clearly and accurately. *Strong communication skills. *Proficiency in typing speed and grammar. *Position requires the use of headset and candidate should be open for the same.