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About the role
You will be working at Cimpress Technology, where you will develop cutting-edge software used by mass customization businesses to create personalized products for millions of customers worldwide. The Mass Customization Platform comprises modular, multi-tenant services and generated over $3B in revenue last year through customized print products, signage, apparel, packaging, and more. Your role at the National Pen brand, Pens.com, involves providing L1/L2 application and infrastructure support by monitoring systems, coordinating issue resolution, and ensuring smooth IT operations. This position is ideal for engineering or computer science graduates who prefer non-coding technical roles, requiring strong analytical skills, proactive problem-solving, and effective communication. You will work with tools like SolarWinds and New Relic, databases such as Oracle, MongoDB, and SQL, and collaborate across teams to maintain system stability and performance. Flexibility to work night and weekend shifts is expected. Key Responsibilities: - Provide L1 and L2 support with complete ownership - Monitor process and software changes affecting production support - Analyze application logs for errors and corrections - Support customers at the L2 level - Understand and apply ITIL processes (Incident, Problem, and Change Management) - Gain exposure to DBs like Oracle, MongoDB, and SQL - Use Python and Selenium tools for automation - Understand server, client, network, storage, and backup basics - Utilize monitoring tools, relational databases, Linux, UNIX, Java, C++ - Have basic knowledge of HTML and website development - Familiarity with Agile, Jira, and Scrum methodologies Qualifications Required: - Minimum 2+ years of experience in e-commerce, telecom, enterprise IT, or banking industry - Bachelor's degree in engineering or computer science with technical understanding and experience - MCA in IT or Computers - BTech or BE or MTech from non-IT & computer stream - BTech or BE or MTech IT or computers but not inclined towards coding and testing At Cimpress, work is more than just a physical space; it's about embracing challenges and having great days at work. You will join a diverse team where all qualified candidates are considered for employment without discrimination based on various factors. Cimpress follows a remote-first operating model, allowing team members in multiple countries to work from home and operate at their most productive times. Please note that this job description omits additional details of the company provided in the JD. You will be working at Cimpress Technology, where you will develop cutting-edge software used by mass customization businesses to create personalized products for millions of customers worldwide. The Mass Customization Platform comprises modular, multi-tenant services and generated over $3B in revenue last year through customized print products, signage, apparel, packaging, and more. Your role at the National Pen brand, Pens.com, involves providing L1/L2 application and infrastructure support by monitoring systems, coordinating issue resolution, and ensuring smooth IT operations. This position is ideal for engineering or computer science graduates who prefer non-coding technical roles, requiring strong analytical skills, proactive problem-solving, and effective communication. You will work with tools like SolarWinds and New Relic, databases such as Oracle, MongoDB, and SQL, and collaborate across teams to maintain system stability and performance. Flexibility to work night and weekend shifts is expected. Key Responsibilities: - Provide L1 and L2 support with complete ownership - Monitor process and software changes affecting production support - Analyze application logs for errors and corrections - Support customers at the L2 level - Understand and apply ITIL processes (Incident, Problem, and Change Management) - Gain exposure to DBs like Oracle, MongoDB, and SQL - Use Python and Selenium tools for automation - Understand server, client, network, storage, and backup basics - Utilize monitoring tools, relational databases, Linux, UNIX, Java, C++ - Have basic knowledge of HTML and website development - Familiarity with Agile, Jira, and Scrum methodologies Qualifications Required: - Minimum 2+ years of experience in e-commerce, telecom, enterprise IT, or banking industry - Bachelor's degree in engineering or computer science with technical understanding and experience - MCA in IT or Computers - BTech or BE or MTech from non-IT & computer stream - BTech or BE or MTech IT or computers but not inclined towards coding and testing At Cimpress, work is more than just a physical space; it's about embracing challenges and having great days at work. You will join a diverse team where all qualified candidates are considered for employment without discrimination based on various factors. Cimpress follows a remote-first operating model, allowing team members in multiple countries
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