Senior IT Systems Administrator

Circle (NYSE: CRCL) is one of the worlds leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circles platform includes the worlds largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com. What Youll Be Part Of: Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder. What Youll Be Part Of: Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder. What Youll Be Responsible For: The Senior IT Systems Administrator is a key, highly professional role, primarily based on-site at our Bangalore, India office, this is a full-time, on-site role. This role is responsible for maintaining and improving our core enterprise SaaS systems (Google Workspace, Slack, Okta, Iru (formerly Kandji), Workspace ONE, and delivering exceptional end-user support in a fast-paced environment with frequent interruptions. A significant component of this role is supporting all on-site personnel at our Bangalore, India office, including managing conference rooms and audiovisual (AV) equipment. Furthermore, this role will also be expected to provide remote support to our globally distributed workforce, with particular coverage for Asia and EU timezones. You will be responsible for supporting our existing full Apple macOS environment, with a forward-looking goal to expand support to Windows in an enterprise setting. We are looking for an energetic people-person who can interface enthusiastically with all levels of users within Circle. What You'll Work On: Lead on-site IT support at our Bangalore, India office, ensuring all IT needs are met with professionalism and minimal disruption. Support the IT response in the areas of IT Incident, Response, and Problems for our Bangalore, India office and global users Own all levels of IT support (L1L3) independently, serving as the primary point of contact for all IT needs at the Bangalore office Leverage our data/metrics to improve KPIs to help drive compliance. Manage hardware procurement, vendor coordination, and maintain accurate inventory and asset management records for all IT equipment at the Bangalore office. IT leadership, help drive functional areas of IT through process and technology Collaborate with IT teammates and other stakeholders to mature our ITIL processes. What You'll Bring To Circle: Provide in-person IT support at our Bangalore, India office for Circle employees. Ability to comfortably listen, triage, prioritize, and field frequent walk-ups, urgent issues, and context-switching in a fast-paced environment. Support our remote IT Service Desk and our globally distributed workforce, including triaging incoming support tickets. Exhibit strong written and verbal communication skills, with the ability to clearly document processes, troubleshooting steps, and knowledge base articles for both technical and non-technical audiences. 4+ years experience administering and supporting core enterprise SaaS and IT systems (Google Workspace, Slack, Okta, Iru (formerly Kandji), Workspace ONE) and basic network troubleshooting 4+ years of supporting a fully remote, Apple macOS environment with a familiarity or desire to learn Windows in an enterprise setting. Experience monitoring and resolving issues in a ticketing system, e.g. ServiceNow or similar. Experience with standard conference room systems and A/V equipment Understand mobile device management (MDM) with experience in Iru (formerly Kandji) for corporate macOS devices, and W Circle (NYSE: CRCL) is one of the worlds leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circles platform includes the worlds largest regulated stablecoin network anchored by USDC, Circle Payments Network for