Commercial Excellence CRM Analyst

Role Overview: You will lead or participate in worldwide, cross-functional teams to address business or systems issues relevant to CRM. Your primary responsibility will be to configure CRM as per the agreed strategy and drive to accelerate its usage across the business. You will also be responsible for Master Data Management (MDM) within CRM and connected systems/tools. Additionally, you will become the single point of contact and super-user/admin for CRM. Your role will involve modifying existing approval process (DOA) workflow as per proposed changes and driving continuous improvement in CRM-related processes from quote to cash. Furthermore, you will develop Dashboards/visualizations within Dynamics for various teams and levels of management. Proactive communication and collaboration with stakeholders to analyze information needs and functional requirements will be crucial. You will identify opportunities to enhance current processes after a thorough understanding of existing processes and toolsets used. It will also be your responsibility to evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. You will maintain tools & scorecards to track key metrics and value captured. Key Responsibilities: - Lead or participate in worldwide, cross-functional teams for CRM related issues - Configure CRM as per agreed strategy and drive its acceleration across the business - Responsible for Master Data Management (MDM) within CRM and connected systems/tools - Become the single point of contact and super-user/admin for CRM - Modify existing approval process (DOA) workflow - Drive continuous improvement in CRM-related processes - Develop Dashboards/visualizations within Dynamics for various teams and levels of management - Proactively communicate and collaborate with stakeholders to analyze information needs and functional requirements - Identify opportunities to enhance current processes after understanding existing processes and toolset used - Evaluate information gathered from multiple sources and maintain tools & scorecards to track key metrics Qualification Required: - Strong problem-solving ability through innovation & process re-engineering - Good inter-personal, organizational, time management, and analytical skills - Ability to manage multiple priorities independently or as a team player - Excellent verbal and written English communication skills - Anticipate change and prioritize accordingly - Make decisions under uncertainty - Maintain professionalism under stressful circumstances and tight timelines (Note: No additional details of the company were mentioned in the job description.) Role Overview: You will lead or participate in worldwide, cross-functional teams to address business or systems issues relevant to CRM. Your primary responsibility will be to configure CRM as per the agreed strategy and drive to accelerate its usage across the business. You will also be responsible for Master Data Management (MDM) within CRM and connected systems/tools. Additionally, you will become the single point of contact and super-user/admin for CRM. Your role will involve modifying existing approval process (DOA) workflow as per proposed changes and driving continuous improvement in CRM-related processes from quote to cash. Furthermore, you will develop Dashboards/visualizations within Dynamics for various teams and levels of management. Proactive communication and collaboration with stakeholders to analyze information needs and functional requirements will be crucial. You will identify opportunities to enhance current processes after a thorough understanding of existing processes and toolsets used. It will also be your responsibility to evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. You will maintain tools & scorecards to track key metrics and value captured. Key Responsibilities: - Lead or participate in worldwide, cross-functional teams for CRM related issues - Configure CRM as per agreed strategy and drive its acceleration across the business - Responsible for Master Data Management (MDM) within CRM and connected systems/tools - Become the single point of contact and super-user/admin for CRM - Modify existing approval process (DOA) workflow - Drive continuous improvement in CRM-related processes - Develop Dashboards/visualizations within Dynamics for various teams and levels of management - Proactively communicate and collaborate with stakeholders to analyze information needs and functional requirements - Identify opportunities to enhance current processes after understanding existing processes and toolset