Director - Custody Billing Product Head (Investor Services - Custody)

As a visionary Custody Billing Product Head at our company, you will be responsible for leading the strategic development and delivery of digital billing experiences and data products for our Custody clients. You will play a crucial role in shaping the future of Custody Billing by leveraging AI and advanced digital solutions to enhance client satisfaction, operational efficiency, and commercial outcomes. Your expertise in Custody billing operations, settlement, safekeeping, corporate actions, and asset servicing will be instrumental in driving positive change within the organization. Key Responsibilities: - Define and champion the strategic vision for Custody Billing products - Act as the authoritative voice of the Custody client for billing, translating complex business needs and regulatory requirements into a clear, prioritized, outcome-driven product roadmap - Identify and advocate for opportunities to leverage Citi's institutional scale through innovative digital and data-driven billing products - Oversee the full lifecycle of digital billing and billing-related data products from discovery and design through to launch, adoption, and continuous improvement - Apply advanced Digital Product Management best practices including OKR-driven prioritization, continuous discovery, agile delivery, and iterative development - Define, govern, and continuously evolve billing data assets as first-class products - Establish clear data consumers, SLAs, data quality standards, comprehensive data lineage, and robust access controls - Lead the integration of AI tools throughout the billing product development workflow - Foster a culture of continuous improvement by implementing efficient processes and reducing time-to-market for billing features - Develop and implement robust risk and control frameworks specifically for billing processes Qualifications: - 15+ years of experience in senior product leadership within Custody or complex Financial Services billing environments - Demonstrable track record as a Digital Product Head with outcome-oriented, agile, and strategic approach - Proven ability to define and manage complex billing data as a product - Experience in developing and deploying AI/ML-forward solutions tailored for billing challenges - Strong analytical and problem-solving skills with the ability to drive strategic decisions using billing data, product metrics, and AI insights - Exceptional communication skills to influence senior internal and external stakeholders globally - Ability to optimize billing processes while balancing strategic vision with operational detail Your contribution as a Custody Billing Product Head will be instrumental in driving innovation and efficiency within our organization. As a visionary Custody Billing Product Head at our company, you will be responsible for leading the strategic development and delivery of digital billing experiences and data products for our Custody clients. You will play a crucial role in shaping the future of Custody Billing by leveraging AI and advanced digital solutions to enhance client satisfaction, operational efficiency, and commercial outcomes. Your expertise in Custody billing operations, settlement, safekeeping, corporate actions, and asset servicing will be instrumental in driving positive change within the organization. Key Responsibilities: - Define and champion the strategic vision for Custody Billing products - Act as the authoritative voice of the Custody client for billing, translating complex business needs and regulatory requirements into a clear, prioritized, outcome-driven product roadmap - Identify and advocate for opportunities to leverage Citi's institutional scale through innovative digital and data-driven billing products - Oversee the full lifecycle of digital billing and billing-related data products from discovery and design through to launch, adoption, and continuous improvement - Apply advanced Digital Product Management best practices including OKR-driven prioritization, continuous discovery, agile delivery, and iterative development - Define, govern, and continuously evolve billing data assets as first-class products - Establish clear data consumers, SLAs, data quality standards, comprehensive data lineage, and robust access controls - Lead the integration of AI tools throughout the billing product development workflow - Foster a culture of continuous improvement by implementing efficient processes and reducing time-to-market for billing features - Develop and implement robust risk and control frameworks specifically for billing processes Qualifications: - 15+ years of experience in senior product leadership within Custody or complex Financial Services billing environments - Demonstrable track record as a Digital Product Head with outcome-oriented, agile, and strategic approach - Proven ability to define and manage complex billing data as a product - Experience in developing and deploying AI/ML-forward solu