ServiceNow (4-7 yrs)

Who we are

CitiusTech - Shaping Healthcare Possibilities. CitiusTech is a global IT services, consulting, and business solutions enterprise 100% focused on the healthcare and life sciences industry. We enable 140+ enterprises to build a human-first ecosystem that is efficient, effective, and equitable with deep domain expertise and next-gen technology. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence through next-generation technologies, solutions, and products. Our Purpose We are shaping healthcare possibilities to make our clients’ businesses successful, which is not just a statement but our purpose, driving us to explore what’s next in healthcare. Our goal is clear: to make healthcare better for all – more efficient, effective, and equitable. We are investing in people, technology, innovation, and partnerships to create meaningful change. We see technology not just as a tool but as a catalyst that amplifies human ingenuity to solve complex healthcare challenges. 100% healthcare focus | Trusted by 140+ healthcare and life sciences enterprises | 40% of Fortune 500 healthcare enterprises are our clients | #1 Rated as a leader by top analyst firms Our vision To inspire new possibilities for the health ecosystem with technology and human ingenuity. What is in it for you? As a ServiceNow Developer / Senior Developer , you will be responsible for designing, developing, and enhancing ServiceNow solutions across IT Service Management (ITSM) modules. You will work closely with business stakeholders, architects, and support teams to deliver scalable solutions, automate workflows, improve service delivery, and support enterprise-wide ServiceNow initiatives.

Responsibilities: -

Develop, configure, and enhance ServiceNow ITSM modules including Incident, Problem, Change, Service Request, and Service Catalog. Design and implement solutions using Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, and Service Portal. Gather and analyze business requirements and translate them into technical solutions. Develop and maintain integrations with external systems using REST APIs, SOAP Web Services, Integration Hub, and MID Server. Configure and maintain CMDB, CSDM models, and CI relationship mapping. Build and maintain ServiceNow reports, dashboards, KPIs, and SLA configurations. Support Agile delivery processes, sprint planning, testing, defect resolution, UAT, and production releases. Troubleshoot platform issues and perform root cause analysis for complex incidents. Ensure adherence to ServiceNow development standards, governance, and best practices. Collaborate with stakeholders to drive process automation and continuous service improvement initiatives. Provide technical guidance to junior developers and participate in peer reviews.

Experience: -

4 – 7 Years

Location: -

Hyderabad

Educational Qualifications: -

BE/BTech/MCA/MSc ServiceNow CSA Certification preferred ServiceNow CAD Certification preferred CIS-ITSM Certification will be an added advantage ITIL Foundation Certification preferred Agile / SAFe Certification preferred

Skills: -

• Mandatory Technical Skills ·

• ServiceNow ITSM Incident Management Problem Management Change Management Service Request Management Service Catalog Flow Designer Business Rules Client Scripts UI Policies Service Portal JavaScript Glide API ServiceNow Scripting REST APIs & SOAP Web Services Integration Hub MID Server CMDB Administration CSDM Fundamentals

• Good to Have Skills: -

• ServiceNow Discovery Service Mapping ITOM Fundamentals HAM/SAM Modules · Performance Analytics Virtual Agent App Engine Studio Scoped Application Development Cloud Integrations (Azure/AWS) DevOps Integrations Healthcare/Life Sciences Domain Experience

Our commitment To combine the best of IT services, consulting, products, accelerators, and frameworks with a client-first mindset and next-gen tech understanding. Together, we’re humanizing healthcare to make a positive impact on human lives. What drives us At CitiusTech, we believe in making a tangible difference in healthcare. We constantly explore new ways to transform the industry, from AI-driven solutions to advanced data analytics and cloud computing. Our collaborative culture, combined with a relentless drive for excellence, positions us as innovators reshaping the healthcare landscape, one solution at a time. Life@CitiusTech We focus on building highly motivated engineering teams and thought leaders with an entrepreneurial mindset centered on our core values of Passion, Respect, Openness, Unity, and Depth (PROUD) of knowledge . Our success lies in creating a fun, transparent, non-hierarchical, diverse work culture that focuses on continuous learning and work-life balance. Rated by our employees as the ‘Great Place to Work for’ according to the Great Place to Work survey. We offer you comprehensive benefits to ensure you have a long and rewarding career with us. Our EVP Be You Be Awesome is our EVP. It reflects our continuing efforts to create CitiusTech as a great workplace where our employees can thrive, personally and professionally. It encompasses the unique benefits and opportunities we offer to support your growth, well-being, and success throughout your journey with us and beyond. Together with our clients, we are solving some of the greatest healthcare challenges and positively impacting human lives. Welcome to the world of Faster Growth, Higher Learning, and Stronger Impact. Here is an opportunity for you to make a difference and collaborate with global leaders to shape the future of healthcare and positively impact human lives. To learn more about CitiusTech, visit and follow us on

Happy applying!