ServiceNow Professional

Who we are CitiusTech - Shaping Healthcare Possibilities. CitiusTech is a global IT services, consulting, and business solutions enterprise 100% focused on the healthcare and life sciences industry. We enable 140+ enterprises to build a human-first ecosystem that is efficient, effective, and equitable with deep domain expertise and next-gen technology. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence through next-generation technologies, solutions, and products. Our Purpose We are shaping healthcare possibilities to make our clients businesses successful, which is not just a statement but our purpose, driving us to explore what s next in healthcare. Our goal is clear: to make healthcare better for all more efficient, effective, and equitable. We are investing in people, technology, innovation, and partnerships to create meaningful change. We see technology not just as a tool but as a catalyst that amplifies human ingenuity to solve complex healthcare challenges. 100% healthcare focus | Trusted by 140+ healthcare and life sciences enterprises | 40% of Fortune 500 healthcare enterprises are our clients | #1 Rated as a leader by top analyst firms Our vision To inspire new possibilities for the health ecosystem with technology and human ingenuity. What is in it for you As a ServiceNow - Lead , you will be responsible for designing, developing, and supporting ServiceNow ITSM solutions that enable efficient service management and digital transformation across the organization. You will work closely with business stakeholders, service owners, and cross-functional teams to deliver scalable ServiceNow solutions, enhance IT processes, and ensure platform stability, performance, and governance. This role offers an opportunity to work on enterprise ServiceNow implementations, integrations, and process automation initiatives while contributing to continuous service improvement. Responsibilities: - Design, configure, and support ServiceNow ITSM solutions including Incident Management, Problem Management, Change Management, Service Request Management, and Service Catalog. Develop and customize ServiceNow applications using Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, and Service Portal. Collaborate with business stakeholders to gather requirements, analyze processes, and deliver scalable ServiceNow solutions aligned with business objectives. Implement workflow automation and process improvements leveraging ServiceNow platform capabilities. Develop and support integrations with external systems using REST APIs, SOAP Web Services, Integration Hub, and MID Server. Maintain and enhance CMDB, CSDM framework, and Configuration Item (CI) relationship management. Create and manage ServiceNow reports, dashboards, SLA configurations, and operational metrics. Support Agile project deliveries, sprint activities, defect management, UAT, and production deployments. Troubleshoot platform issues, perform root cause analysis, and ensure timely resolution of incidents and service requests. Participate in platform governance, release planning, and ServiceNow best practice implementation. Work closely with cross-functional teams to ensure system reliability, compliance, and service excellence. Provide technical guidance to junior team members and support knowledge-sharing initiatives. Experience: - 8 12 Years Location: - Hyderabad Educational Qualifications: - BE/BTech/ME/MTech/MCA/MSc. ServiceNow CSA (Certified System Administrator) preferred. ServiceNow CAD (Certified Application Developer) and CIS-ITSM certifications are an added advantage. ITIL Foundation Certification preferred Safe/Agile Certifications preferred Skills: - Mandatory Technical Skills: - ServiceNow ITSM Incident Management Problem Management Change Management Service Request Management Service Catalog Flow Designer Business Rules Client Scripts UI Policies Service Portal JavaScript Glide API ServiceNow Scripting REST API Integrations SOAP Web Services Integration Hub MID Server CMDB Administration CSDM (Common Service Data Model) CI Relationship Management .