Senior Engineer - Desktop Support IT Infra

Senior Engineer - Desktop Support IT Infra Hyderabad, TG, India Job Description Position: Senior Desktop Support Engineer Work location: Bangalore Shift: 12.00 PM to 3.00 AM - 24/7 Rotational Responsibilities Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner always. Work with the local IT team to provide support to all GCC employees; respond to work requests regarding installation, configuration and maintenance of laptop/desktop, software, and hardware. Responsible for planning and implementation of IT solutions as part of the desktop support Team; ranging from configure new laptops/desktops, System and Microsoft patch update. Provide daily support to users having issues with hardware and software. Takes care of new joiners on boarding to handover assets and configure access. Maintain and share asset inventory record periodically as per defined process. Work with HR to handle employee onboarding and off boarding process. Act as a POC to take care of all local IT needs and support to resolve user issues. Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business. Actively work to ensure compliance with SOX, PCI, be adhere to company policy and other audits against the environment. Good in vendor management and third party co ordination Qualifications Certifications with Microsoft, Cisco and other relevant authorities in Enterprise IT eco-system are a plus. Strong troubleshooting/problem solving/Analytical skills. Windows OS Installation and troubleshooting experience. O365 administration and troubleshooting experience REQUIRED. Proficiency in Windows and system patch/update Experience supporting users remotely using remote admin tools. Experiencing working with and managing monitoring solutions for IT operations, equipment, and application performance such as Solar Winds or other monitoring tools. Experience working with incident management ticketing tools. Good working knowledge on Active Directory for user and access management Experience working in a 24/7 IT self-hosted environment/Datacenter operations. Must understand redundancy of connectivity both physical and logical.