Source description
About the role
Job Summary: We’re looking for a curious, service-minded IT Support Specialist to join our Boise team. You’ll be the first point of contact for 700+ employees where you will be troubleshooting day-to-day tech issues, setting up equipment, and keeping things running smoothly. This is a great opportunity for someone who wants hands-on experience across hardware, Microsoft 365, and device management in a fast-paced environment.
What You’ll DO
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End-User Support Respond to help desk tickets and walk-up requests from office employees Troubleshoot hardware and software issues across Windows and macOS devices Escalate complex issues to senior team members and follow through to resolution Keep users and management informed on ticket status
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Hardware & Equipment Image, configure, and deploy laptops and workstations for new hires Perform basic hardware repairs (RAM, hard drives, peripherals) Unbox, inventory, and asset-tag incoming equipment Set up displays, AV equipment, and standing desks
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Device & Account Management Onboard devices using Windows Autopilot and Microsoft Intune Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership) Support basic Exchange/M365 tasks like shared mailboxes and distribution lists
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Documentation Keep knowledge base articles and SOPs accurate and up to date Document recurring issues and contribute to process improvements
What We’re Looking FOR
1–2 years of experience in IT support, help desk, or a related role (internships and coursework count!) Familiarity with Windows 10/11, MAC OS, and Microsoft 365 (Outlook, Teams, SharePoint) Basic understanding of Active Directory, Azure / Entra ID and user account management Comfortable setting up and troubleshooting hardware Strong communication skills and a customer-first attitude Organized, reliable, and able to juggle multiple requests Ability to lift up to 50 lbs
Nice to Have CompTIA A+ or working toward it Exposure to Intune, Autopilot, or Jamf Any scripting or command-line experience (PowerShell, Terminal)
Education Degree or diploma in IT, Computer Science, or a related field — OR equivalent hands-on experience or certifications
What WE Offer
- Competitive medical, dental, vision, and life insurance 401(k) with company match Work from anywhere 3 weeks per year Maternity and paternity leave PTO + Volunteer Time Off
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