Tech Lead / Solution Architect

ClickForge Pvt. Ltd. Job Description Job Title: Tech Lead / Solution Architect Department: Full-Time Reports to: Chief Executive Officer (CEO) Experience: 12-15+ Job Summary This position is responsible for the management of all business applications, application developers and analysts, software and services vendors, and all CMMI-related processes including Application Lifecycle Management (ALM) and Software Development Life Cycle (SDLC). This position works closely with the CEO, the IT management team, and business leaders from every department and is responsible for establishing IT strategies, enterprise and application architecture, and an applications computing environment that meets the needs of the business. The span of control for this position includes internal and external business applications, application program interfaces (APIs), real-time messaging systems, scheduled server-based programs, and reporting systems. Business Applications include eCommerce, Enterprise Resource Planning (ERP), Warehouse Management Systems (WMS), Customer Relationship Management (CRM), Marketing Systems, and Business Intelligence (BI). This position is responsible for hiring, developing, and managing business applications developers and system analysts. In addition, this position is responsible for managing all IT business applications vendor and contractor relationships. This position is responsible for defining and managing the delivery of all core software development and production support processes aligned with CMMI standards, including: software project management, software design, software development and testing, production deployment, production support and maintenance, performance analysis and tuning, and defect resolution. Essential Functions/Key Responsibilities Work with users at all levels to define requirements for both new and existing software applications and messaging systemsManage business applications, messaging and other tools, database systems, and business application servicesAssist with the creation of IT policies and procedures, ensure all team members comply with published policies, proceduresAssist with IT governance activity and long-range planning, ensure all projects comply with stated governance guidelines, standards, and goalsDefine and manage the business applications operating budgetDefine and manage the application architecture and long-range plansDefine and manage the application development and support processes, aligning them with CMMI and ITIL standardsDirect and supervise members of the Business Applications teamAnalyze business requests and translate into solutionsPlan, manage, and execute application development projects to on-time and on-budget goalsBe available for and participate in after-hours production changes and emergency production supportEnsure all software changes are properly documented and archived separately, and all software changes can be rolled back upon requestManage IT vendor relationships, contracts, and agreementsMaintain proficiency in all technology that is contained within the scope of the Business Applications departmentAssess new technology, techniques, methodologies, and processes and propose improvements to assist the company in being more competitive and operating at a lower total costAttend work regularly as scheduledSupport and exhibit established company valuesOther duties as directed by management Success Factors/Key Metrics Strong knowledge of eCommerce systems and related conceptsPossess a broad knowledge of data processing systems, programming concepts, and methodologiesKnowledge of common business practices and corresponding financial conceptsIdentify and resolve problems in a timely manner; gather and analyze information skillfully to develop alternative solutionsAble to learn and apply new concepts, tools & techniques to different applicationsProven analytical, problem solving, and conflict resolution skillsStrong customer service, teaching, and mentoring skillsDemonstrable leadership and influencing skillsStrong oral and written communication skillsAbility to work in a projects-based team environment, promoting positive work relationshipsSelf-motivated and can achieve goals with minimal supervision or directionProficient in multi-tasking and managing multiple projectsStrong organizational and time management skillsFlexible and can adapt to changeUnderstanding of fundamental project management techniques and processes Job Skills And Qualifications/Knowledge And Skills Bachelors Degree in Computer Science or similar field or equivalent work experience.7 years of experience as an applications development manager in a mid-size or larger company in the online retail or distribution industry.Strong knowledge of the Magento eCommerce platform and PHP.Working knowledge and experience with one or more ERP, WMS, CRM, business intelligence, and product information management (PIM) systems.Proficient with one or more API or EAI C