Cloud Based Service Management Process Design || 15+ yrs || Gurugram

Project Role : Program/Project Management Lead Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes. Must have skills : Cloud Based Service Management Process Design Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Job Title: Senior Manager Modern Workplace, Automation & Digital Collaboration Function: Digital Workplace / End User Computing / Cloud & Automation Operations Role Summary We are seeking a Senior Manager to lead the end-to-end delivery, transformation, and operations of our Modern Workplace environment. This role will drive a secure, automated, and AI-enabled digital workplace by integrating endpoint management, communication and collaboration platforms, cloud services, DevOps practices, and ITSM frameworks to deliver a seamless and future-ready employee experience. The ideal candidate will combine strategic leadership with strong technical depth to modernize workplace services, enable automation-led operations, and embed CI/CD-driven engineering practices across workplace technologies. Key Responsibilities Lead implementation and steady-state operations of Modern Workplace platforms including Endpoint Management, Identity, Virtual Desktop, Application Delivery, and Digital Experience Monitoring. Own Communication & Collaboration ecosystem (e.g., Microsoft 365 services such as Teams, Exchange Online, SharePoint, OneDrive) ensuring availability, governance, and adoption. Drive automation using Azure Automation, Logic Apps, Function Apps, PowerShell, and API integrations to enable self-healing and zero-touch operations. Introduce AI/ML and analytics-driven approaches to proactively detect issues and enhance digital employee experience via DEX Tools (Nexthink). Establish DevOps and CI/CD practices for workplace engineering, including automated configuration deployment, policy-as-code, and lifecycle management. Align workplace services with ITSM processes to reduce incidents, eliminate recurring problems, and improve operational resilience. Implement secure-by-design configurations aligned to Zero Trust and compliance requirements. Collaborate with Security, Infrastructure, and Application teams to deliver scalable, cloud-first workplace solutions. Build and mentor multi-skilled teams across endpoint engineering, collaboration platforms, automation, and DevOps integration. Track performance through KPIs, SLAs, and operational dashboards, driving continuous service improvement and innovation. Required Experience & Skills 16+ years of experience in Digital Workplace / EUC / Cloud Infrastructure leadership roles. Strong expertise in Microsoft ecosystem (Intune, Entra ID, Windows Enterprise, Microsoft 365 Collaboration Services, Azure Virtual Desktop). Hands-on experience with Azure automation services and enterprise scripting (PowerShell, Windows scripting). Experience implementing DevOps / CI-CD models for infrastructure or workplace engineering (Azure DevOps, Git-based deployment, automation pipelines). Exposure to AI-driven operations, analytics platforms, or digital experience monitoring solutions Nexthink. Proven ability to lead transformation programs and manage large-scale distributed environments. Strong understanding of ITSM practices (Incident, Problem, Change, and Service Improvement). Preferred Certifications Microsoft Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator / Azure Solutions Architect Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Certified: DevOps Engineer Expert ITIL Foundation or Managing Professional Relevant Automation / Scripting or Cloud certifications (PowerShell, Azure Automation, etc.) Nexthink Expert What Success Looks Like Automated, scalable workplace services with reduced manual intervention. Seamless collaboration experience across Microsoft 365 platforms. CI/CD-enabled configuration and deployment model for workplace engineering. Measurable reduction in recurring incidents and operational complexity. Secure, compliant, and future-ready digital workplace aligned to business outcomes. Experience Level: Senior Leadership Employment Type: Full-Time Project Role : Program/Project Management Lead Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes. Must have skills : Cloud Based Service Management Process Design Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Job Title: Senior Manager Modern Workplace,