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About the role
Key Responsibilities:- Lead the implementation and configuration of Zoho CRM to meet the organization's requirements.Customize modules, fields, layouts, and workflow rules to align with business processes.Implement and configure Zoho Desk, Zoho CRM, and Zoho Sales IQ to meet business requirements.Customize modules, fields, workflows, and templates within Zoho applications.Integrate Zoho applications with other business systems and third-party tools.Work closely with sales, marketing, and customer support teams to understand their requirements.Collaborate with the IT team to manage system integrations and data migrations.Communicate effectively with stakeholders to ensure alignment and successful project delivery.Ensure data accuracy and integrity within Zoho applications.Design and implement automated workflows to streamline operations.Monitor system performance and suggest enhancements for better efficiency. Required Skills and Qualifications:- Bachelors degree in Business, Information Technology, or a related field.Proven 4 to 5 years of experience working with Zoho applications, particularly Zoho Desk, Zoho CRM, and Zoho Sales IQ.In-depth knowledge of Zoho applications, including Zoho CRM, Zoho Creator, Zoho Books, etc.Strong understanding of CRM concepts and best practices.Proficient in customizing Zoho CRM modules, fields, and workflow rules.Experience with data migration, integration, and automation within Zoho CRM.Excellent communication skillsCertification in Zoho CRM or related applications is a plus. .
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