Global HR Service Delivery Specialist

Role Overview: As a member of the Workday Operations team at our global law firm, you will play a crucial role in the Service Delivery Model for HR, focusing on the design, maintenance, and support of HR processes in Workday. You will collaborate with colleagues from various parts of the HR organization globally, contributing to the overall success of our service delivery platform. Key Responsibilities: - Provide general Workday support (Service, Updates & Change requests) for all countries globally. - Ensure timely resolution of all Workday tasks and events. - Conduct audits of Master Data Validation. - Publish and monitor analytics of Support Portal (Case Management Tool) & Workday Inbox and mailbox. - Serve as a Single Point of Contact (SPOC) for providing first-line support to employees, managers, Businesses, and HRs globally for their Workday related queries. - Manage Workday Homepage, Newsletters, and various Internal communication channels to engage with all employees, managers, and Global HR teams. - Update and maintain Procedures, Templates, quick guides, step by step guides, and other training material on SharePoint. - Develop and update Quick Reference Guide (QRC) for all roles in Workday. - Manage the Operational Dashboard to ensure effective management of Volumes, SLA, and projects. - Contribute to systems development/upgrade/enhancement projects as a team member. Qualifications: Your experience should include: Skills: - Strong written and verbal communication skills with attention to detail and strong analytical and problem-solving skills. - Excellent English language skills. - Outstanding organization, planning, and time management abilities. - Exceptional interpersonal and presentational skills. - Responsible and takes ownership of projects while being inclusive and informative to team members. - Strong attention to detail and ability to follow instructions accurately. - Maintains a high standard of data integrity at all times. - Experience in HCM processes. Experience: - Minimum 3 years of operational support experience in HR tools, with mandatory HR Workday experience. - Familiarity with HR business processes and shared service model. - Ability to work independently and collaborate with colleagues located in different geographies. - Strong working knowledge of Microsoft Office: Excel, Access, Power Point, and Word. Qualifications: - A bachelor's/master's degree from a reputed institute, preferably in the area of business management. - Experience at a multinational organization with exposure to a non-Indian working environment is preferred. (Note: The additional details about the firm have been omitted as they do not directly relate to the job description provided.) Role Overview: As a member of the Workday Operations team at our global law firm, you will play a crucial role in the Service Delivery Model for HR, focusing on the design, maintenance, and support of HR processes in Workday. You will collaborate with colleagues from various parts of the HR organization globally, contributing to the overall success of our service delivery platform. Key Responsibilities: - Provide general Workday support (Service, Updates & Change requests) for all countries globally. - Ensure timely resolution of all Workday tasks and events. - Conduct audits of Master Data Validation. - Publish and monitor analytics of Support Portal (Case Management Tool) & Workday Inbox and mailbox. - Serve as a Single Point of Contact (SPOC) for providing first-line support to employees, managers, Businesses, and HRs globally for their Workday related queries. - Manage Workday Homepage, Newsletters, and various Internal communication channels to engage with all employees, managers, and Global HR teams. - Update and maintain Procedures, Templates, quick guides, step by step guides, and other training material on SharePoint. - Develop and update Quick Reference Guide (QRC) for all roles in Workday. - Manage the Operational Dashboard to ensure effective management of Volumes, SLA, and projects. - Contribute to systems development/upgrade/enhancement projects as a team member. Qualifications: Your experience should include: Skills: - Strong written and verbal communication skills with attention to detail and strong analytical and problem-solving skills. - Excellent English language skills. - Outstanding organization, planning, and time management abilities. - Exceptional interpersonal and presentational skills. - Responsible and takes ownership of projects while being inclusive and informative to team members. - Strong attention to detail and ability to follow instructions accurately. - Maintains a high standard of data integrity at all times. - Experience in HCM processes. Experience: - Minimum 3 years of operational support experience in HR tools, with mandatory HR Workday experience. - Familiarity with HR business processes and shared service model. - Ability to work independently and collaborate with colleagues locat