Cyber Sec_ Network Security Professional

ECMS REQ ID/ Unique ID 541528 PU Cyber Sec Number of Openings 3 Country India (offshore) -Planning and executing the operation such as Major/Minor code upgrade, Faulty firewall replacement, migration from one firewall to another firewall. -Strategic planning to deal with complex problems to minimize the business impact. - Provide configurations, troubleshooting, and best practices for customers. - Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner - Provide fault isolation and root cause analysis for technical issues - Preparing detailed RCA documents for official submissions to customers - Proficient understanding of networking protocols (TCP/IP, DNS, DHCP) - Troubleshoot and resolve complex network issues, ensuring minimal downtime and maintaining security standards - Good communication skills are mandatory - Ensure Operational tickets are reviewed and resolved within given SLAs. - Knowledge about change, Incident, Problem management (ITIL/ITSM Experience). -Provide On-call technical support for network security- related issues, ensuring timely resolution or escalation to Next level engineer. - Willing to work in flexible and varying shift times, including weekends and evenings Total Experience 6 + Years Relevant Experience 6 + Years Mandatory skills Profiles with good hands-on experience on Network Security - L2 Palo Alto Desired skills Network Security - L2 Palo Alto Domain (Industry) Cyber Sec Work Location India - Bangalore/Pune/Hyderabad Background Check (Before onboarding / After onboarding) Before onboarding BGV Vendor* Mode of Interview- Telephonic/Face to Face/Video Interview Face to Face and Video Interview WFO / WFH / Hybrid Hybrid WFO Shift Details (Time) Rotational shifts including night shifts Vendor Rate in currency of Work Location 7000 INR / Day To 9000 INR / Day