Sales, Marketing, Customer Service Professional

Number of Openings 1 ECMS ID in sourcing stage 535596 Duration of Contract 6 months Total Yrs. of Experience 12 Years Relevant Yrs. of experience 10 Years Detailed JD (Roles and Responsibilities) Solution Architecture & Design Architect end-to-end solutions using D365 CE, Customer Insights - Data, and Journeys. Design real-time marketing journeys using trigger-based automation across email, SMS, and push channels. Define and implement data models, segments, and unified customer profiles. Integrate D365 CE with Power Platform, Azure services, and third-party systems. Customer Insights & Journey Orchestration Leverage Customer Insights - Data to build rich customer segments and predictive scoring models. Use AI-driven recommendations to personalize content and channel selection. Ensure seamless orchestration of real-time journeys across touchpoints. Technical Leadership Guide development teams on best practices for D365 CE and marketing modules. Own technical roadmaps, estimations, and architecture governance. Lead sprint planning, solution reviews, and stakeholder workshops. Compliance & Optimization Ensure GDPR and consent management compliance across marketing activities. Monitor performance metrics and optimize journeys for engagement and conversion. Implement feedback loops and continuous improvement strategies. Mandatory skills Technical Expertise : Deep knowledge of D365 CE (Sales, Marketing, Customer Service). Experience with Customer Insights - Data and Journeys (Real-Time Marketing). Familiarity with Azure Functions, Power Automate, and Dataverse. Certifications : Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate (MB-220). Microsoft Certified: Customer Data Platform Specialty (MB-260) is a plus. Soft Skills : Strong communication, stakeholder management, and leadership abilities. Ability to translate business goals into technical solutions. Desired/ Secondary skills Domain Health Care Max Vendor Rate in Per Day (Currency in relevance to work location) INR 15,000/- Delivery Anchor for tracking the sourcing statistics, technical evaluation, interviews, and feedback etc. Rama Rao Venkata Magapu Work Location Offshore, Any Infosys DC Start date Immediate WFO/WFH/Hybrid WFO Hybrid WFO BG Check (Pre/ Hybrid/ Post onboarding) Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO Needs to work with US overlap for customer meetings ",