SP, Exchange, Azure, Powershell Professional

Hands on expertise with Service Now administration Expertise working with Now Assist for SNOW -VA Experience in configuring NLU/LLM topics and flow designer in ServiceNow VA including custom LLM like OpenAI, Azure integration with Now Assist Skilled in implementing custom solutions using Now Assist/VA. For example, running remote job for Outlook restart, SharePoint site collection creation automation using PowerShell in Azure which are triggered from VA by chat Experience in configuring Now Assist plugins for further VA enhancements Desired/ Secondary skills Documentation and Best Practices: Maintain documentation for configurations, processes, and best practices Troubleshooting: Good to Have remote troubleshooting techniques, Skills, Knowledge of Azure, SNOW, Change Management process. Customer service oriented. Domain Manufacturing (COREMFG)