SRE/ DevOps Production Support Engineer

Description: JD: SRE/ DevOps Production Support Engineer Serve as the SRE/ DevOps Support engineer as well as provide hands on production support for several applications in WMA Tools and Automation portfolio Ensure production stability and availability for key Deployment automation ecosystem tools and services. Handle incident escalation and management Face off to senior Development & Infrastructure staff as well as 3rd party support vendor to implement efficient strategic solutions Conduct deep-dive post-mortems and prioritize remediation activities with delivery teams Drive process improvement initiatives alongside global production support projects. ECMS REQ ID 556078 Project Location 1 MAH | PUNE Project Location 2 (No Value) Project Location 3 (No Value) Project Location 4 (No Value) Delivery SPOC Santosh Patil Relevant Experience 5+ Mandatory skills Your expertise ideally 5+ years of hands-on experience on Middleware technologies, deployment automation along with extensive exposure on DevOps concepts & its implementation along with Azure cloud concepts. experience in IT production support of application deployment and automation good Knowledge of Application deployment process configuration and automation demonstrable experience in delivering a quality operational service to customers operating in a Global team environment basic level Database Knowledge ITIL Qualified & proficient in using Service Now experience with cloud and on-prem deployment technologies as well as use of monitoring tool such as App Dynamics and Splunk theoretical understanding and knowledge of other programming / scripting languages ability to solve complex issues, good at problem statement analysis and solution design thinking track record of influencing senior IT stakeholders and business partners confident communicator that can explain technology to non-technical audiences capable of understanding client needs and translating this into products and services basic Mainframe/ChangeMan knowledge is welcome Desired skills support the Service & Product Manager across several technical domains ensure workflows, processes, tooling, and applications are of the highest quality standard contribute expertise to the management of existing and new IT products and services define workarounds for known errors and initiate process improvements maintain a knowledge database Domain (Industry) Banking BGC (Before onboarding / After onboarding) HybridOB Total Experience (Ex. 5-7 Years) 5+ BGC Details Standard BGC Vendor Nascom Mode of Interview Face to Face WFO / WFH / Hybrid Hybrid Please enter shift timings 9-6 Shift Timings General