Technical Architect AWS Connect

You will design and implement CCaaS solutions and contact center architectures using AWS Connect. Responsibilities Lead the entire project lifecycle, including design, architecture, and implementation of contact center transformations. Translate business requirements from stakeholders into technical solutions and architectural blueprints. Integrate AWS Connect with other AWS services and third-party applications to extend capabilities. Ensure the scalability, reliability, and security of the contact center solution. Provide technical leadership and mentorship to the project team while conducting system performance reviews. Required Skills 8-12 years of experience in the Contact Centre domain focusing on technology transformation. Hands-on experience with AWS Connect and its entire ecosystem. Deep understanding of AWS services. Experience with Contact Centre technologies including IVR systems, ACD, CTI, and CRM integration. Proven track record of documenting existing solutions and creating detailed technical documentation. Ability to lead large-scale technology transformations. Bachelor's degree in Computer Science, Information Technology, or a related field. Preferred Skills AWS Certified Solutions Architect or AWS Certified DevOps Engineer certifications. Experience with Agile/Scrum methodologies. You will design and implement CCaaS solutions and contact center architectures using AWS Connect. Responsibilities Lead the entire project lifecycle, including design, architecture, and implementation of contact center transformations. Translate business requirements from stakeholders into technical solutions and architectural blueprints. Integrate AWS Connect with other AWS services and third-party applications to extend capabilities. Ensure the scalability, reliability, and security of the contact center solution. Provide technical leadership and mentorship to the project team while conducting system performance reviews. Required Skills 8-12 years of experience in the Contact Centre domain focusing on technology transformation. Hands-on experience with AWS Connect and its entire ecosystem. Deep understanding of AWS services. Experience with Contact Centre technologies including IVR systems, ACD, CTI, and CRM integration. Proven track record of documenting existing solutions and creating detailed technical documentation. Ability to lead large-scale technology transformations. Bachelor's degree in Computer Science, Information Technology, or a related field. Preferred Skills AWS Certified Solutions Architect or AWS Certified DevOps Engineer certifications. Experience with Agile/Scrum methodologies.