Service Desk Engineer trainee

As a Service Desk Trainee, you will gain structured training on IT support operations. You will assist in providing first-level technical support to users, managing hardware, software, and network-related issues, while learning to solve common IT challenges. What's for the Candidate: Structured learning experience in IT support and service desk operations. Exposure to real-world IT issues and troubleshooting methodologies. Mentorship from senior engineers and support professionals. Opportunity to develop foundational IT knowledge and technical skills. Key Responsibilities: Respond to service desk tickets, troubleshooting software, hardware, and network problems. Learn to prioritize and resolve common IT issues such as printer errors, connectivity problems, and software installation issues. Help with setting up workstations, laptops, and other peripherals. Assist in monitoring and managing basic network operations. Document incidents and resolutions in the service desk system and ensure user satisfaction with timely responses. Requirements: Basic knowledge of operating systems (Windows, Mac OS) and common software. Familiarity with networking concepts such as IP addressing, DNS, and DHCP. Strong communication and customer service skills. Eagerness to learn and develop technical problem-solving abilities. A degree In progress in computer science, IT, or a related field.